importance of goal setting Ok‚ so this isn’t the first time you’ve heard someone talk about the importance of goals‚ and its definitely not going to be the last. 1. Goals Propel You Forward Having a goal written down with a set date for accomplishment gives you something to plan and work for. A written goal is an external representation of your inner desires; its a constant reminder of what you need to accomplish. There’s a very common pattern that comes with working towards goals that we’re all
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Setting Goals is Important In order to succeed in life‚ I need to set family‚ wellness‚ and personal goals. The lack of them brings a lot of stress to my life. Setting family’s goals is important; it allows having an open communication with each member of the family. For example: to plan a vacation‚ will give everybody the opportunity to think about the places we will like to visit. Also‚ it will let us know the interest of others. This can help us explore the places online and get an idea
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A Timeshare Call Center Evaluation Learning Team A MGT/521 15 July 2013 Phillip Norris A Timeshare Call Center Evaluation Call centers can be an effective way to reach customers for the purpose of selling products and services. The North American Quitline Consortium states “even with the explosive growth of the internet and e-mail transactions‚ telephone calls remain the primary form of communications in the early 21st century” (North American Quitline Consortium‚ 2010‚ p. 3). It is important
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Motivation and Goal Setting Visualize Success Motivation You are your own best motivator. Your motivation must come from within yourself. Others may try to encourage you‚ but you are the only one who can attain what you desire. You must convince yourself - you can! Success comes in cans! Throughout your college years you will have to make many choices; view these choices as opportunities. Don’t allow yourself to be burden with problems; they are really only challenges. Train yourself from the
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SMART Goals In creating your own goals for this semester‚ it is not good enough to just state that you want to be an effective manager or earn an ’A’ in the class. While these are lofty aspirations‚ you are not describing how they will help you to achieve your long-term career goals. The best goals are SMART goals where * SMART is a handy acronym for the five characteristics of well-designed goals. Specific: Goals must be clear and unambiguous; vagaries and platitudes have no place in goal
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CheckPoint: Goal Setting The matching hypothesis is the pursuit of goals that express or fulfill an individual’s needs‚ values‚ motives or self-conception to increase well-being than pursuit of goals that do not fit or match with the person. (Baumgardner & Crothers‚ p. 138‚ 2009). In other words‚ goals that fit a person’s needs‚ values‚ and sense of self are likely to increase well-being while goals that are mismatched with an individual will lead to no change or perhaps even diminish well-being
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Working in a call center environment can be hurled with so much stress. Call center agents worldwide especially in the Philippines mostly complain this manic behavior which they encounter from their customers. If you ever worked in any call center‚ stress is always on top of their concerns on how to handle it on a daily basis. Customers‚ especially the Americans are very hard to deal with. They often display their rudeness to the agents‚ and unfortunately‚ racism is typically high. According to
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organization’s goals are needed to be defined. Secondly‚ an overall strategy will needed to be established in order to achieve the goals defined. After having an overall strategy ‚ plans for organization work activities could be developed afterwards . Goal setting is the first step for planning and it is essential.Traditional goal setting is one of the approach for establishing goals.Broad goals are set at the top of the organization for example the share holders or the owners of the firm ‚ the goals will
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Goal-setting Theory and its Effective Application According to the book Organisational Behaviour on the Pacific Rim (2007)‚ motivation is the “forces within a person that affect his or her direction‚ intensity and persistence of voluntary behaviour in the workplace”. This means that compared to a non-motivated employee‚ a motivated one is willing to consistently (persistence) give more effort to their job (intensity) to achieve the desired goal or goals (direction). Today‚ motivating employees
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Job description of call center agent * Support and provide superior service via phones‚ e-mails and faxes as a receiver and caller * Use questioning and listening skills that support effective telephone communication. * Use an effective approach to handle special telephone tasks like call transfers‚ taking messages‚ call backs‚ holds‚ interruptions‚ and unintentional disconnects. * Understand the impact of attitude in handling calls professionally * Effectively deal with job
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