OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
Premium Business process outsourcing Outsourcing
Introduction of JDW S Group: JDW group has grown from sugar production into premier business group of Pakistan. JDW Group is the progressive industrial house of the country. JDW’s Group Diversification: Faruki Pulp Mill Ltd JK Dairies (Pvt) Ltd JDW sugar Mills Limited. Introduction of JDW Sugar mill Limited: Sugar manufacturing is the core business of the Group and is also renowned for support of innovative farming techniques which augment the core business. The Group takes immense pride
Premium Sugar Sucrose
Industry analysis of computer sector Submitted to Mrs. Indrish KAUR Submitted by Priyanka Manchanda FMS/MBA/152ing Introduction to Industry Each business operates under a group of firms that produce competing products or services known as an “industry”. An industry is thus a group of firms producing similar products or services. By similar products we mean products that consumer perceive to be substitutes for one another. Eg. Firms that produce PC’s such as apple‚ HP‚ IBM‚ Wipro
Premium Hewlett-Packard Inkjet printer Multifunction printer
A WATER UTILITY CONCESSIONER PORTERS FIVE FORCES ANALYSIS 1. Rivalry among existing competitors- Low to Non-Existent. Since it is under concession agreement‚ there is no other water utility company that can engage any business similar to A Water Utility concessioner‚ unless granted by the government under special agreement and with full knowledge and approval of A Water Utility concessioner. 2. Threat of new entrants- Low to Non-Existent. Companies that may want to apply for the concession
Premium Natural monopoly Material
• The Porter Generic Strategy framework enables an organisation to check the logic of its current competitive strategy and if necessary- the organisation can look for a new strategy • COMPETITIVE ADVANTAGE- the ability for a company to add more value for its customers than its rivals (therefore hold a position of relative advantage)….. The key drivers of competitive advantage are cost leadership and differentiation product • COMPETITIVE STRATEGY- the means by which an organisation seeks to achieve
Premium Porter generic strategies Marketing Strategic management
FINANCIAL ANALYSIS (HOTEL INDUSTRY) [pic] [pic] [pic] By Donnabelle Pineda and Marge Javillonar Managerial Accounting ADB-MBA Program‚ Batch 10 Submitted to: Prof. Ricardo Palo Date: 4 August 2010 I. Hospitality Industry The hospitality industry is a trillion dollar service sector within the global economy. The industry covers a broad variety of service industries including‚ but not limited to‚ hotels‚ food service‚ casinos‚ and tourism. This
Premium Generally Accepted Accounting Principles Balance sheet
effects of the fast food industry. Eric Schlosser wrote the book “Chew on This” in 2006‚ to open oblivious people eyes and show them the truth about the fast food industry. The U.S Department of Health and Human Services should know how the fast food industries has a negative impact towards the community. They manipulate kids by using advertisements‚ violating animal rights and their is human health concerns we should be aware of. Animal cruelty in the fast-food industry is a common problem
Premium Meat Nutrition Livestock
INDUSTRY ANALYSIS PAPER: Direct Sellers of Personal Care Products School of Business Administration ECO 6351 Economics for Managers (Spring 2007) Dr. Chien Chen Team #6: Nisha Stephens and Cathy Osh As a team member‚ I hereby certify and warrant: (a) that this Paper is our original team work; (b) that we have acknowledged all the sources used in this Paper. I understand that copying of another’s work and representing it as our own work is a serious academic offense‚ and should be treated as such;
Premium Sales Cosmetics Amway
China’s Jewelry Industry Analysis Wei Jia China is the world ’s important jewelry producer and consumer. Due to historical reasons‚ China ’s jewelry industry developed a little later‚ and started in the early 1980 s. In recent years‚ because of rapid development of national economy and the improvement of residents ’ disposable income‚ China ’s jewelry industry presents a high-speed development. According to the statistics‚ China ’s jewelry industry growth in annual sales amount for years and in 2009
Premium Luxury good Luxury vehicle LVMH
INTERNATIONAL INDUSTRY ANALYSIS FOOTWEAR – Industry Analysis Professor: Adriano Freire Miguel Teixeira-Pinto 152110132 CATÓLICA - LISBON International Industry Analysys 1) Executive Summary ....................................................................................................................................... 3 2) Introduction..........................................................................................................................................
Premium Marketing Shoe Athletic shoe