Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the
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I am reading Masterminds by Gordon Korman. From where we left off‚ Eli was in the Serenity hospital‚ recovering from his accident. In the following chapter‚ the perspective changed‚ to Amber Laska. She is writing down her priorities. In her list of priorities‚ she writes about herself and Tori having a sleepover. Based on this information‚ I infer that Tori is Amber’s best friend. Apparently‚ Randy is leaving the city! Imagine how that would feel for Eli!!! Everyone in Serenity loves where they
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communication and social networks available to us making us more anti-social and rude? Today we have the choice of voice‚ video‚ text‚ instant message‚ social networks‚ gaming networks‚ Skype‚ Google Voice‚ voice enabled Twitter and Facebook etc. These choices and the advances in mobile communication devices are responsible for this communication paradigm shift. The ability to take all this communication with you has changed us as much‚ or more‚ than the communication applications themselves. The way
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Psychology‚ suggest that if we are given pictures of two people and asked to respond with a judgment‚ we almost always give a response based on what we assume to be true (Murphy). We never say “I can’t say‚” even though we know nothing about either of the people other than their external appearances. This is a simple example of how the mind does a great deal of its work involuntarily‚ resulting in implicit biases. These biases obfuscate our reflective judgments and alter how we make decisions in the world
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his room all day‚ and play video games. He doesn’t play any sports‚ he’s not in any clubs and he can’t even check on his mother’s food while it’s in the oven‚ resulting in the house almost burning down. You can find all of this and more in the book Slacker‚ by Gordon Korman. This book is first person point of view‚ and you get to read how everyone in the story is feeling‚ not just the main character because you get to have a point of view on all of the characters. It’s a very fast paced 230 paged
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George Byrne Ms. Elizabeth Devore English 11002: College Writing 1 stretch February 25‚ 2014 Food Traditions Never Change In the autobiography‚ Lobster Lessons‚ the author Aleksandra Crapanzano tells her story of her love‚ John and how after a year of dating he takes her away from her comfort to a small cottage on the beach of Nantucket. Not only is she far from home but she is going to meet his permanent other women‚ great-aunt Margaret. Aleksandra Crapanzano believes that the rituals
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Released in the 1930s‚ the film serial titled Flash Gordon tells a sci-fi story of a protagonist’s journey within a foreign planet. Throughout the movie‚ many concepts can be noticed within the screenwriting. However‚ these aspects had flaws that weakened the plot in various ways. Overall‚ the film’s screenwriting is adequate as it was biased but still good enough to tell a story when considering the time period. One of the many important elements of screenwriting are the main characters as stories
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“Written after Swimming from Sestos to Abydos”‚ by Lord Byron‚ is a poem that exemplifies Byron’s personality and his ego. Byron is known as a notorious Romantic poet all over the world. He is also known for his scandalous acts with many women‚even young boys‚ and his prominent demeanor. After reading several of Byron’s work‚ I have received the vibe that Byron writes whatever he thinks. His strong personality and sense of masculinity also shines in many of his poems‚ revealing the theme of the
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Module 1 – Session Long Project Strategic Marketing MKT 501 Michael R. Primo Instructor – Dr. Ronald Zallocco January 22‚ 2017 Executive Summary L.L. Bean is a privately held‚ family-owned company. L.L. Bean sells high quality and innovative outdoor apparel for people who are outdoor enthusiasts. L.L. Bean employs over 3‚400 employees and has a strong commitment to environmental stewardship. A major challenge facing L.L. Bean is increasing their customer-base
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women who could stand up and be noticed. In the early nineteenth century‚ Lovelace Augusta Byron King‚ Countess of Lovelace‚ made her mark among the world of men that has influenced even today ’s world. She was the "Enchantress of Numbers" and the "Mother of Computer Programming." The world of computers began with the futuristic knowledge of one Charles Babbage and one Lady Lovelace‚ who appeared to know more about Babbage ’s Analytical Engine than he himself knew. At the time of Lovelace ’s discoveries
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