Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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INTRODUCTION Oriental Bank of Commerce (OBC) was started in Lahore‚ Pakistan in 19th February of the year 1943. It made a modest beginning under its Founding Father‚ Late Rai Bahadur Lala Sohan Lal. OBC is a public sector bank engaging in monetary intermediation of commercial banks‚ saving banks and discount houses. In 1947‚ the Bank had to face the holocaust of partition. The bank was nationalized on 15 April 1980. It has its headquarters in Gurgaon‚ Haryana‚ India. Its revenue stands to be Rs
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method of teaching according to the content. So for teaching commerce effectively teacher has to be thorough with the objectives of teaching commerce at all levels. Effective teaching can be possible only when the teacher is able to promote interest among the students. For promoting the interest among the students a teacher can do various things such as demonstrate interest in the subject and in teaching‚ introducing the topics in new and interesting ways‚ point out practical applications and
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together business and seller. Where will the business compete? How will the business win? Certainly ‚ winning is relative to the goals of a business. A business may choose to define victory in terms of revenue targets‚ gross margin‚ number of customer‚ or other criteria. In today business‚ to understand the business model‚ here we look at the 3 different coffee been business environments. This is where the most 3 popular and famous coffee been in around the world. And lest look at
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text. The omitted content was intentionally deleted and is not needed to meet the University’s requirements for this course. PART 1 CHAPTER 1 The Revolution Is Just Beginning CHAPTER 2 E-commerce Business Models and Concepts Introduction E-commerce 2008935814 to E-Commerce: Business‚ Technology‚ and Society 2009‚ Fifth Edition‚ by Kenneth C. Laudon and Carol Guercio Traver. Copyright © 2009 by Kenneth C. Laudon and Carol Guercio Traver. Published by Prentice Hall‚ a division
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business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection 4 See
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Managing Customer Relationship to Improve Competitive Advantage in B2B Market Author: Lin Yu Ju (h10yjlin@du.se) Teacher: Lena Bjerhamma Table of Contents 1. Introduction 2. Purpose 3. Methodology 4. Literature Review 5. Result 5.1 The definition of Customer Relationship Management 2 2 3 3 3 3 5.2 The advantages of integrating Customer Relationship
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E-Commerce Solution “Key Process” GROUP MEMBERS Deepak Subedi Pankaj Pokhrel Regan Shrestha Saurav Shrestha Roshan Magar Urmila Suwal Key Process Technology Requirement Hardware Software Security Maintenance Back end system Supply sources Distribution channels Supply sources Supply sources •Integration of key business process from end user through original supplier that provide products‚ services and information that add value for customers. •Some of world class companies such
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The Energy and Commerce Committee‚ established by the House of Representatives in 1795‚ and the Senate Committee on Commerce‚ Science‚ and Transportation‚ established as we know it today in 1977‚ host a multitude of functions. The Energy and Commerce Committee is one of America’s oldest and most powerful congressional committees. This committee oversees general national energy policies‚ public health‚ general interstate and foreign commerce‚ consumer affairs and consumer protection‚ and regulation
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Social Work Theory 23rd March 2011 Critical Commentary by Suzy Atkin In New Zealand we are taught that indigenous identities; tangata whenua are an important focus to our social work practice. Not only because they are the people of the land‚ but because they are the most oppressed and politically neglected in the country. Through colonisation tangata whenua have struggled with their historical‚ political and social ideologies so much so that their values‚ practices and beliefs have been shaped
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