HOTEL PAYMENT SYSTEM FOR GRAND VILLA HOTEL A Thesis Presented to the Faculty of the College of Computer Studies‚ AMA Computer College Pasig Campus In Partial Fulfilment of the Requirements for the Degree of Bachelor of Science in Information Technology Gab‚Espiritu.F Alarcon‚ Isaro A. School year/Trimester: 2013 – 2014 / Second Trimester Introduction Nowadays‚ the hotel industry here in the Philippines has flourished very well and the main reason behind this is because
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and staff training are interrelated. A staff who has been given training will be able to a quality service to their customers unlike a staff who haven’t been given staff training‚ this is seen practically if looked at restaurants. Most of the time hotels which hire temporary staffs for peak season will have a high percentage of showing low quality service because these temporary staffs are given just a minimum or basic training. When a staff is given basic training this will contribute very highly
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about customer delight and satisfaction. In other words‚ customer care is a service that seeks to acquire new customers‚ provide superior customer satisfaction and build customer loyalty. As times change so do customers care aspects. The hospitality industry is one that is constantly undergoing change and because of this‚ the customer care service programme must be kept constantly updated as well. Customer care services in organization include reliable services‚ security‚ parking space‚ front desk
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Anti-trust issues on American airline industry The first airline company that provides air transport services for traveling passengers and freight was established in early 1920s‚ and also at that time‚ Queensland and Northern Territory Aerial Services (QANTAS) was formed‚ and continues to operate. Over 90 years‚ the world has changed a lot. Now there are over two thousand airlines operating more than 23000 aircrafts providing services to over 4000 airports all over the world. Passengers can easily
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Forte Hotel Design Exercise Forte Executive Inn - Combines the ambiance of a European hotel with American functionality Target group: European and American business travellers Top three reasons for business travellers: Price‚ location‚ brandname Midprice hotel‚ 100/night 60% of american business travellers are men preferences: price‚ location convenience 40%woman preferences: cleanliness‚ safety BUT unique attributes encourage repeat visits Survey: 30% of business travellers
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The Royal Hotel Case Study describes a situation where a junior consultant has architected a hotel maintenance management and issue tracking solution for a boutique hotel client. Blake‚ the consultant‚ identified a hotel maintenance management package which included a Rapid Response issue logging module‚ Preventative Maintenance module and the Reporting Module. Blake left the engagement prior to the completion of the change and has been called back because the system has been month balled a few
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manage their transaction with fast and more convenient way. The Columban College Hotel & Resort is founded Dr. Susan P. Alegoria‚ the Dean of the College of Business Administration‚ with the recommending approval of the school treasurer Fr. Amado S. Censon and Rev. Fr. Daniel O. Presto the school President to the Board of Trustees – Most Reverent Bishop Florentino G. Lavarias‚ DD‚ as Chairman of the Board. Hotel now are having a hard time keeping their files in place. The procedure implemented
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DeVry University HOTEL AUTOMATION Managerial Applications of Information Systems Francisco E. Lopez Contents INTRODUCTION 3 COMPANY BACKGROUND 4 THE PROBLEM 5 HIGH LEVEL SOLUTION 5 BENEFITS OF SOLVING THE PROBLEM 6 TECHNICAL APPROACH 6 Guest Rooms 7 Administrative Components 8 BUSINESS PROCESS CHANGES 10 Business practices that will enhance the solution 11 HIGH LEVEL IMPLEMENTATION 11 SUMARY 12 REFERENCES 13 INTRODUCTION The purpose of this proposal is to
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Introduction Company Background Century Park Hotel Manila is a premier business hotel in Manila located only 7 kilometers away from the Ninoy Aquino International Airport. The close proximity also makes it as an ideal airport hotel for the busy executives. Century Park Hotel Manila consists of two buildings. The Century Tower is a 19-storey structure that comprises most of the hotel rooms while the Park Tower is a 6-storey-all-suite component of the hotel equipped with kitchenette. A combination of
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Royal Hotel The Royal Hotel faces issues typical of any hotel. Customer service and aesthetics are the cornerstones the hospitality business and if they are lacking in anyway‚ patrons will find other hotels that better suit their needs. The Royal Hotel GM sees the recent events as unacceptable and is attempting to correct the problems and ensure they do not lose customers to competitors by hiring the firm that Blake works for. Blake will attempt to solve the problems of the hotel by installing
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