Lecture 1 – introduction Role theory (the perspective that much of consumer behaviour resembles action in a play) • Each consumer has lines‚ props and costumes that are necessary to a good performance. Since people act out many different roles they may modify their consumption decisions according the particular play they are in at the times. The criteria that they use to evaluate products and services in one of their roles may be quite different from those used in another role. • Another way
Premium Marketing Maslow's hierarchy of needs
understand the following concepts Consumer Behaviour Theory- Ordinal Approach and Cardinal Approach Total Utility‚ Marginal Utility‚ Relationship between Total Utility and Marginal Utility Law of Diminishing Marginal Utility Utility Analysis and Consumer Equilibrium- One Good Case and Two Goods Case Consumer- Who is a Consumer? Anyone who purchases and consumes any goods and services for the satisfaction of his/her wants is called a consumer. A consumer spends the money available to him for
Premium Utility Economics Consumer theory
MAR210 Marketing Behavior Assignment: 1 Consumer Behavior Theory Essay How Open Universities Australia can enhance their service experience and product quality through an understanding of their customer’s needs and motivations Word Count: 2‚328 Introduction Consumer needs and motivations are paramount in enhancing service experience and product quality. Motivations are the inner reasons that drive humans to address real needs (Babin & Harris 2013‚ p
Premium Maslow's hierarchy of needs Motivation Marketing
the Study Broadly defined‚ the social environment consists with social relations between and among individuals and groups of individuals‚ from small interest groups contained of a few individuals to whole nations. Individuals interact with others in their particular social environment directly or indirectly by observing the dealings of others. People develop the capacity to estimate their behavior by experiencing the costs of having acted in ways that break social norms which is the expectation of
Premium Marketing
Learning Any relatively permanent change in behaviour as result of experience 1 Theories of learning: Behavioral Theories – Most traditional & researched theory – Foundation of principles of learning; Org.reward systems & the behavioural management approach Classical Conditioning Ivon Pavlov (Russian) & John B. Watson (Amercian) – Attributed learning to the association/ connection between S – R Ivon Pavlov – measured the amount of saliva secreted by the dog: – Unconditional Stimulus (Meat)
Premium Operant conditioning Classical conditioning Behaviorism
CONSUMER BEHAVIOUR ‘Evaluate the use of multi-attribute models to predict consumer behaviour The multi-attribute models are theories which use the consumer’s attitudes to predict their behaviour toward a product. An attitude it’s to have a positive or negative reaction facing a product. Many models were born during the last century. But do they have a real impact on the consumer behaviour? Are they really useful to predict it? We try to ask to these questions in studying six of these models
Premium Cognition Cognitive dissonance Social psychology
Consumer Behaviour: CHAPTER 1 Consumer behaviour and marketing strategy: * market segmentation * positioning strategy * new market applications * global marketing * marketing mix * consumerism‚ ethics and non profit marketing Consumer behaviour is product person situation specific * product specific * person individual * situation Consumer behaviour * a discipline dealing with how and why consumers purchase (or don’t purchase) products and services
Premium Marketing Decision theory Brand
Explain how consumers form evaluations of brands. Show how marketers seek to influence this process using examples from the marketing activities of an organisation of your choice Introduction Evaluation is the process of judging or determining whether an activity or product meet a specified criteria. According to Cambridge Advanced Learner’s Dictionary‚ to evaluate is ‘to judge or calculate the quality‚ importance‚ amount or value of something. When consumers evaluate a brand‚ they are trying
Premium Maslow's hierarchy of needs Marketing
Consumer Behaviour Consumer behaviour is the behaviour that consumers display in searching for‚ purchasing‚ using‚ evaluating and disposing of the products and services that they expect will satisfy their needs. * Personal consumer; buys goods and services for his or her own use‚ for use by the whole household‚ for another member of the household or as a gift for a friend * Organizational consumer; includes commercial for-profit organisations and non-profit organisations‚ public sector
Premium Marketing Brand
and Nicosa model These different decision making models are approaches the problem of consumer decision making differently. The Engel-Kollat-Blackwell model is essentially a conscious problem solving and learning model of consumer behaviour. This model has a good description of active information seeking and evaluation processes of consumer. The information processed in this model is the stimulus. The consumer¡¦s decision processes act upon this stimulus in order to determine a response to it. These
Premium Classical conditioning Behaviorism Operant conditioning