Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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Is Isom’s business vision responsive to the situation? In general‚ most of the companies in property and casualty insurance business would want to be high performing specialists rather than generalists. Yes‚ in this case however his vision was responsive to the situation. He had a good view of the situation and knew that radical shift in the divisions strategy is required to turn around the future. P&C was a low performing generalist insurance division • Years of
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asked who we are‚ what we do‚ and how were so good at it‚ we thought it would be a great idea if this weeks article answered some of those questions extensively. Incentive Solutions CEO Steve Damerow sat down for an enlightening Q&A session. Who is Incentive Solutions? Technology making incentive rewards easy. Incentive Solutions is a 20-year-old‚ debt free‚ employee-managed incentive marketing agency that uses the cloud and Mobile Apps to manage and communicate sales incentives to in-house employees
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dfmh Financial Management Meaning‚ Objective‚ Scope and Importance of Financial Management Finance is regarded as the life blood of a business enterprise. This is because in the modern money oriented economy‚ finance is one of the basic foundations of all kinds of economic activities. It is the master key which provides access to all the resources for being employed in manufacturing and merchandising activities. It has rightly been said that business needs money to make more money. However
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Ducati & TPG – A “Wild Ride” LBO Case Study December‚ 2010 Q1. The nature of the opportunity and the question of brand expansion 1.1 The situation of the target firm Positives: (1) The Ducati brand was world famous;(2) The product was great in terms of technology and quality and it had won the 1990‚ 1991‚ 1992‚ 1994‚ and 1995 World Superbike championships against strong competition;(3) Ducati’s product family was broad offering 15 models in four families based on seven different engines;(4)
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About the Lima Tire Plant Located in Lima‚ Ohio‚ the plant building encompassed over 1.5 million square feet and was situated on 128 acres of land. About 1‚120 people were employed at the Lima location: 970 were hourly employees and 150 were salaried employees. The hourly personnel at the plant were unionized by the United Steelworkers (USW)‚ which had merged with the United Rubber Workers in 1995. The Lima Plant had undergone a $100 million expansion and modernization effort in 2000‚ which enabled
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Jitendra Kumar Chaurasiya PCOM no. : 166 IIM Lucknow KPCL Case Study Solution Problem at hand: This case is about KCPL which was started in 1945‚ by Mohan Kumar Gupta. It started business in the candy industry but subsequently moved to “Glucose biscuit” Industry with “MKG” brand. There were two national player “A-one and International biscuits” in the market. In year 1986-87 the company incurred losses. A-one with sales over 1200 tonnes/month wanted to increase its production capacity by
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Solution to Improve Customer Service‚ 12 May 2013/4/3 Report for: Directors of House & Home Introduction This report delivers messages about the shortcoming of customer service and we have three feasible options to improve service: Recruit more staff for each store. Improve staff training. Offer higher pay to sales staff. Now we are facing some powerful competitors whose sales are offering better service than ours. Recruit more staff for each store. Our stores is obviously unstaffed
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in the catalogue enclosed. Our coaches’ packages are available in different capacity and specifications‚ and their rental prices vary accordingly. A full price list is enclosed for your information. A 10% discount will be given to first-time customers‚ which offered for a booking of two coaches’ packages. To book coaches packages‚ please first submit to fill in reservation form online website. After that‚ you should confirm of booking it within 24 hours from via email. Finally‚ you should
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This was also a 1-year‚ double-blind‚ randomised and controlled study with 517 patients who participated in the SELECT trial. The results were recently published [38] and‚ basically‚ SELECT patients under treatment with daclizumab HYP 150 or 300 mg were either randomised to a washout period of 24 weeks and then reinitiated
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