AND ACCOUNTANCY Department of Business Management A.Y. 2010-2011 CASE ANALYSIS Susan Munroe‚ Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez‚ Marvin T. MEMBERS: Lansangan‚ Chimova Parker‚ Harley Mae P. Quioc‚ Christian Paolo Santana‚ Karen F. June 29‚ 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service‚ a process that creates benefits by facilitating either a change in customers‚ a change
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| Assignment # 01:”Susan Munro ‚service consumer” | Case study | | A brief report on solving a case study full of services and identifying the need of solving it. Selecting the right service and analyzing the importance of doing so. | | Submitted by :Farah Zaidi | 9/29/2010 | | CUSTOMER SERVICE “The essence of good customer service is forming a relationship with customer- a relationship that individual customer feels that he would like to pursue.” TABLE OF CONTENT
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CASE I SUSAN MUNRO‚ SERVICE CONSUMER Ray – Ann Julian MW 1:00 – 2:30 Sir Daniel Hebron Services Marketing In the course of a single day‚ a busy young woman makes use of a wide array of service… Susan Munro‚ a final-year business student‚ had worked late the night before on a big paper and overslept the following morning in the apartment she shared with three other students. Her roommates‚ who had early classes‚ had already left when she got up. After showering‚ she
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Chapter 10 – Products and Services for Consumers Discussion Questions 1. Define the following terms and show their significance to international marketing: Product diffusion Innovation Product Component Model Green marketing Quality Homologation Global brands 1. Debate the issue of global versus adapted products for the international market. A recurring debate exists relative to product planning and focuses on the question of standardized products marketed worldwide versus differentiated
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Jeremias E Acosta Introduction to Human Services Case Study: Susan Human Service Model 10/10/05 Susan emotional sets of mind are stress‚ frustration‚ depression‚ and unhappiness. Susan is emotionally stressed due to fact her marriage ended in a violent divorce with Ted. Also fourteen year old Matthew has a job and as the result is affecting his performance in school and does not plan to attend college. Justin has developed emotional and behavioral he is failing all of is classes in fact
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Bruce Munro’s Light Installations Bruce Munro is a British installation artist. Installation art is three-dimensional and is mostly site-specific. They are intended to change space perception. Bruce Munro has taken installation art to new heights. He does large-scale installations that usually encompass entire parks to create entire exhibitions. His primary medium is light. He uses light to completely transform an area. His exhibitions are very unique. Typically in an exhibition‚ one
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Susan Monro‚ Service Consumer Case Study [Pick the date] 1. Identify each of the services that Susan Monro has used or is planning to use. Categorized them according to the nature of the underlying process. 1. Susan Monro lives in an apartment she shared with three other students. 2. She checks the internet for the local weather forecast. 3. She drops a letter in the mailbox. 4. She rode the bus towards the school. 5. She opted to buy breakfast at the university. 6. Susan attended the lectures
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Solution to Improve Customer Service‚ 12 May 2013/4/3 Report for: Directors of House & Home Introduction This report delivers messages about the shortcoming of customer service and we have three feasible options to improve service: Recruit more staff for each store. Improve staff training. Offer higher pay to sales staff. Now we are facing some powerful competitors whose sales are offering better service than ours. Recruit more staff for each store. Our stores is obviously unstaffed
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Alice Munro‚ a non-traditional Nobel Laureate‚ is known for the exquisite life and connection she brings to her 30 page short stories‚ all based on her own personal experiences and history. Munro’s familial and personal history is familiar to the readers and fans of her stories because she uses her relatable experiences to create her characters. Each of her short stories are a part of larger collection‚ including novels Dear Life and Runaway. Her works bring a sense of intimacy‚ allowing the
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DATE: May 28‚ 2007 SUBJECT: Recommendations and Implementation: Short-Term (1 Week) * Segment customers based on type of problem‚ which are all telecommunications‚ so that customer service knows how to assist the customers properly. * Segment customers based on the bill price‚ then service higher bill prices first because they would be a greater loss for Bell. * Segment customers based on specific need that needs to be addressed to help ensure customers are satisfied with results
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