BPTrends ▪ September 2011 UPS Case Study UPS Case Study: Inside Out Dawson Wood Business Process Manager UPS UPS was founded in 1907 in Seattle‚ Washington and is a large‚ pure-process company. Essentially‚ everything that UPS provides is process-as-a-product. Our 406‚000 employees working in 2‚750 operating facilities and 62‚000 retail access points must execute those processes flawlessly. The net result of our process focus is the daily movement of 15.1 million package and documents
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Solution: Moving from “make do” to “can do” Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer
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UPS Case What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? -Inputs‚ Processing and Outputs of UPS’s package tracking systems include the scan able bar-coded label‚ (DIAD) Delivery Information Acquisition Device‚ bar code devices. UPS drivers automatically capture customers’ signatures along with pickup‚ delivery‚ and time-card information. The drivers place the DIAD into their truck’s vehicle adapter‚ an information- transmitting device that is connected to the cellular
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Securing Aircraft Solutions Aircraft Solutions‚ headquartered in San Diego‚ California‚ is a company specializing in business-to-business products and services. Their customers are primarily in the electronic‚ commercial‚ defense and aerospace industries. They specialize in offering low-cost design and computer-aided packages to help their customers lower their costs for development and involve their customers in every step of the fabrication process while utilizing the Business Process Management
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The role of the Corporate Communication function in the organization A case of “best practice” FedEx Alessandro Colangelo * INTRODUCTION……………………………………………………………………….p. 2 * RESEARCH QUESTION...........................................................................................................p. 3 * METHODOLOGY…………………………………..................................................................p. 3 * ANALYSIS……………………………………………………………………………………...p. 4 1. The close alignment
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Butler Lumber Case Study Solution Options: The Butler Lumber Company (BLC) could obtain from Suburban National Bank maximum loan of $250‚000 in which his property would be used to secure the loan. Northrop National Bank is considering BLC a line of credit (LOC) of up to $465‚000. BLC would have to sever ties with Suburban National if they were to have this LOC extended to them. | 1988 | 1989 | 1990 | 1991Q1 | EBITDA coverage (times) | 2.5 | 2.26 | 2.15 | 2.1 | Debt Equity Ratio
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world around the organization • Robust strategic thinking and planning process • Great decision making Strengths Weaknesses • Widened field of vision for organization • Help to identify new strategies to face possible scenarios that could occur in UPS future • Guide future investment decisions as by living in the future through scenarios‚ there is a better‚ more enhanced and impactful view of the world in both the short and long run. • Foster robust strategic planning‚ thinking‚ and process •
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Case: United Parcel Service’s IPO Please answer the following questions. Limit your responses to four pages total. These should provide a good foundation for our next class discussion of the case. 1. How is UPS performing? Back up your assessment with your financial ratio analysis. What factors in your opinion are driving this performance? UPS has grown from modest beginnings to an organization that ships for that 15 million packages a day with over 6.1 million customer in more than 200 counties
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Sunflower Incorporated case study Overview: Sunflower Inc. is a large distribution company with over 5000 employees that functions as a bureaucracy‚ which needs to formalize its pricing and purchasing practices. The company purchases and distributes snack foods to retail stores across North America. Sunflower has one corporate office and the company is divided into twenty-two regions. Each region operates as an autonomous small business‚ which consists of its own leadership. characterized
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PAGODA.COM CASE STUDY WRITE UP July 14‚ 2012 Executive Summary Pagoda.com‚ an internet service provider‚ needs to make a decision as to whether or not the company should outsource its online help desk service to a firm in New Delhi‚ India. Pagoda.com caters to individual consumers and small businesses who require a high level of service and are willing to pay a premium for it. Pagoda.com offers state-of-the-art email applications and web building
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