Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers; intangibility
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Role of Internal Audit Function Nano Circuits Inc‚ is a publicly traded company that produces electronic control circuits‚ which are used in many products. In an effort to comply with SOX‚ Nano is in the process of establishing an in-house internal audit function‚ which previously had been outsourced. The company began this process by hiring a Director of Internal Audits. Nano Circuits’ CEO recently called a planning meeting to discuss the roles of key corporate participants regarding the implementation
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Proposing a Solution I live outside of a small town of 3‚000 people. The water system of our small town supplies drinking water to a population of 3‚000 to 5‚000. Our water system has been in place for 20 plus years and neglect has been rampant for almost the same period of time. Public water systems are governed by regulations and monitored by the State of Louisiana. The Town of Ferriday has been under state mandated “boil orders” more times that you could count. One of the more recent events
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Solution: i. Establishment of estimated growth rate in earnings and dividends. XYZ Company’s current EPS is $4.75. It was $3.90 a year ago. The company pays out 35% of its earnings as dividends‚ and the stock sells for $45. a. Calculate the past growth rate in earnings. b. Calculate the next expected dividend. Assume that the past growth rate will continue Answer: If payout ratio is constant‚ then dividend growth rate will be same as earnings growth rate. a) dividend growth rate over
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ECO204: Solutions to Homework 5 1. True‚ False‚ Uncertain a. False. Methods to eliminating moral hazard include writing efficient contracts between principals and agents‚ bonding and deferred payments. The methods to eliminate adverse selection include sending signals and relying on 3rd parties to verify quality. b. True. When there is asymmetric information‚ it drives out high-quality goods because consumers have a difficult time differentiating between high- and low-quality goods. As a result‚
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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2c)Using a service provider of your choice‚ identify and explain four characteristics of services and the implications of each to the marketing of services Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Services are intangible‚ they do not have features that appeal to the customer’s senses‚ their evaluation‚ unlike goods‚ is not possible before actual purchase and consumption. The services have
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Test Item File Electronic Devices and Circuit Theory‚ 9e (Boylestad) Chapter 1: Semiconductor Diodes 1) An intrinsic semiconductor is one that is as pure as present-day technology can make it. 2) Electrons are the minority carriers in an n-type material. 3) Holes are the majority carriers in a p-type material. 4) The quantum-Volt (qV) is the unit of measurement for electron energy. 5) A free electron has a higher energy state than any that are bound to their nucleus.
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complex conditions of modern business and increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products
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Hitesh Dogra Professor Anita Swing English 1100-06 12 April 2012 Living Life Meditatively: Some Benefits of Practicing Meditation According to various sources of literature‚ the practice of meditation began over 5000 years ago. There are various forms of meditation that have come into existence since its origin. The types of meditation can be categorized under two headings namely: Religious Meditation and Secular Meditation. The practice of meditation has been linked to all
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