Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice
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Ted Cruz Profile Republican Texas Senator Rafael Edward “Ted” Cruz was born December 22‚ 1970 in Calgary‚ Canada. Ted graduated from Princeton University in 1992‚ then attended Harvard Law School in 1995. Cruz became the first Hispanic Solicitor General from 2003-2008 and ran for senate in 2012. In 2016‚ Cruz is a Republican candidate for the 2016 Presidential Election. Cruz has spoken on many topics including Second Amendment rights‚ religious liberty‚ securing the border‚ jobs‚ and more. Gun
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PERSONAL AND ORGANIZATIONAL VALUES IN ETHICAL DECISION MAKING� � PAGE * MERGEFORMAT �1� �� ��� Scenario Concept � Scenario Concept Carlos Cruz is an inventor and entrepreneur who developed and patented a proprietary technology that takes the printed word for text materials and creates a file with the option of reading it digitally or listening to it with a realistic synthetic voice (UoP‚ 2011). Carlos business is focused on selling these digital books online and is convinced on the potential
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CICLO DE VIDA DE UN PRODUCTO El ciclo de vida del producto es la evolución de las ventas de un artículo durante el tiempo que permanece en el mercado. Los productos no generan un volumen máximo de ventas inmediatamente después de introducirse en el mercado‚ ni mantienen su crecimiento indefinidamente. El concepto de «ciclo de vida de un producto» es una herramienta de mercadotecnia o marketing. Las condiciones bajo las que un producto se vende cambian a lo largo del tiempo; así‚ las ventas varían
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En la ardiente oscuridad Antonio Buero-Vallejo’s play‚ ‘En la ardiente de oscuridad’ deals with a young man’s personal fight with the acceptance of his blindness. This young man is Ignacio‚ the protagonist of the play who lives in Francoist Spain in the year 1950. In his opinion he has been burdened with the disability of being blind. It is a disability that buts a division between him and the real world. Igancio is the tragic hero of the play as he stands up against normality and brings a new type
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people‚ time periods‚ and trends at the time. Three very concerverical and different people that had large roles in this matter were Bartolome de Las Casas‚ Andrew Jackson‚ and Helen Hunt Jackson. All of these people had very different approaches to how they handled this and the way they tried to persuade people to believe what they believed. Bartolome de Las Casas (1474-1566) was a Spanish historian who was one of the first to “tell all” about what the Spaniards were doing to the native people. In
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Yasumasa Morimura went above and beyond in his appropriation of Velazquez’s Las Meninas. He derived five similar yet unique works from Las Meninas‚ but our group decided to discuss this piece due to its’ far-reaching tactics to go beyond appropriation. Morimura named this piece “Las Meninas Renacen de Noche 1V: Peering at the secret scene behind the artist”‚ an extremely appropriate name considering that the “original” Las Meninas is hanging due center of this piece. Almost the entire canvas is comprised
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La Sagrada Familia Barcelona‚ Spain The building decorative features‚ construction‚ materials‚ floor plan La Sagrada Familia has been built using the architectural style "warped Gothic". The rippling shape of the stone façade makes it look like the building is melting in the sun. The towers are topped with brightly colored mosaics which look like beautiful bowls of fruit. Antoni Gaudí had a concept of colour showing life. As Antoni would not live to see the completion of his masterpiece‚ he left
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Isagani Cruz’s “Marjorie” is a play that depicts a Filipino Woman’s struggle with her identity. It also serves as a satire on some aspects of the Filipinos living‚ especially the idiosyncrasies that are viewed as stereotypical in the Philippine society. The elements that are crucial in portraying the theme of story are its setting‚ characterization and the conflict. The first scene is in the Manila Airport‚ where Marjorie is waiting for her flight to America. The setting is crucial to the
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Chapter I THE PROBLEM AND ITS BACKGROUND Introduction The prime function of education is to prepare men and women for life and service. As such‚ it does not only develop the mental‚ moral‚ and spiritual capacities but also the physical powers of man. This is not an easy task for the teachers‚ guidance counselors and administrators to perform. It demands special facilities and equipment‚ qualified educators with special talents to match the need‚ and above all‚ dedication and commitment
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