Instructor Case: Southwest Airlines in 2010 Dr. Deb Sircar University of Greenwich Business School http://create.mcgraw-hill.com Copyright 2012 by The McGraw-Hill Companies‚ Inc. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976‚ no part of this publication may be reproduced or distributed in any form or by any means‚ or stored in a database or retrieval system‚ without prior written permission of the publisher
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The parent company of American Airlines (AA) says it will cut around 15% of its workforce. American Airline which filed for bankruptcy protection‚ also wants to make changes to its staff pensions. The airline lost about $884m and more in the first nine months of 2011. AMR’s chief executive‚ Thomas W Horton said in a letter to his employees "We are going to use the restructuring process to make the necessary changes to meet our challenges head-on and capitalise fully on the solid foundation we’ve
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Southwest Airlines: Development of a positive culture One key component that gives a company an elusive‚ sustainable competitive advantage is culture. What is culture? In essence‚ it’s vital element that deals with people‚ trust‚ leadership and passion (dictionary.com). Why is culture important? Because our competitor can duplicate everything we do‚ for example‚ our prices‚ but they can’t duplicate our culture. Proof of the importance of a positive culture is Southwest Airlines. Southwest
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pricing strategy? Why has this pricing strategy been so successful throughout the airline’s first three decades? Traditionally‚ Southwest used a low-price strategy. They were known as always offering the cheapest flights. The air line did not serve meals‚ had no assigned seats‚ no electronic entertainment‚ and no retirement plans for employees. Because Southwest had such lower costs‚ they were able to crush competitors. This pricing strategy was so successful throughout the airline’s first
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MGMT 3110 Case – Southwest Airlines FUNG Ngan Ling 2010 0064 What is SWA’s competitive strategy? What does it take to execute the competitive strategy? From the case‚ we can notify that Southwest Airlines is generally using two competitive strategies. They apply not only the strategy of low costs‚ low fares and frequent flights to form their cost structure‚ but also the “People” strategy‚ Southwest Airlines differentiate themselves by offering affordable
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AO2: Identify and evaluate non-financial methods of motivating and empowering employee’s Scenario: You work for a HR firm as an advisor. You feel that the motivation across the business has really slipped and you know that something needs to be done. Task: Put together a report detailing the non-financial methods of motivation and empowerment (job rotation‚ job enrichment‚ job enlargement‚ flexible working‚ team building‚ team working‚ quality circles‚ work councils‚ goal and target setting). In
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Leadership Southwest airlines‚ a company that is known to have strong employee relationships‚ believes that the happier an employee the better productivity they will have. Southwest Airline CEO‚ Gary C. Kelly‚ has stated that in order to have a strong company he needs to take time building strong relationships as well. “Happy Employees = Happy Customers. Happy Customers keep Southwest flying” (Southwest). He created an environment that challenges employees to be innovative which lead to creative
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Culture Southwest Airlines’ Success through Organization Culture Kristin Philip Abstract This paper‚ "Southwest Airlines’ Success through Organization Culture" gives an account of the development of the organizational culture of Southwest Airlines. The paper starts with the background of Southwest and its development over the years. The paper explains the unique culture of Southwest‚ and how it has helped Southwest Airlines to face challenges. The paper also describes how Southwest Airlines responded
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company use to motivate employees? Motivation can be defined as the reason an individual is performing a task extremely well compared to normal behaviour. Besides that‚ it is also the process that initiates‚ guides and maintains goal-oriented behaviours. A well-motivated workforce can provide several advantages such as better productivity‚ lower level of absenteeism‚ lower level of staff turnover‚ and improve product quality. In short‚ motivation is needed for employees to always be effective and
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“Southwest Airlines In Baltimore” Case Study 1.How does Southwest airline compete? What are its advantages relative to other airlines? Southwest airline is one of the major airlines in US. By considering the car and the bus as its chief competition‚ Southwest became the most inexpensive and most frequent flights between urban markets separated by 500 miles. From 1992 to 1996‚ it got the airline industry’s more shining awards: the fewest delays‚ the fewest complaints and the fewest mishandled
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