BUS 330 Writing Assignment The paper is about how the airline company named as the Southwest Airlines has been able to cater to the needs of the customers while still holding a greater market share in the Airline industry specifically during the economic crises phase. Q1: As a high – contact service provider‚ how does Southwest Airlines ensure that its employees satisfy the customer? As far as the employee training is concerned‚ the employees are extensively trained so as such
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Strategic HRM Presentation Topic: Southwest Airlines: A Case Study Linking Employee Needs Satisfaction and Organizational Capabilities to Competitive Advantage written by Roger Hallowell Reference: Human Resource Management‚ 1996‚ Vol. 35(4)‚ p. 513-534 Presented by: M. Shahnawaz Adil Dated: Tuesday‚ March 01‚ 2011 Course Facilitator: Mr. Ahsan Durrani Abstract (as written by Roger Hallowell): This article analyzes the sources of Southwest Airlines’ competitive advantage using an integrative
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Southwest History 1966: Rollin King marched into Herb Kelleher’s law office with a plan to start a low-cost/low-fare airline that would shuttle passengers between San Antonio‚ Dallas‚ and Houston. Thought of this idea because businessmen were complaining about the commute. 1967: Kelleher filed papers to incorporate the new airline and submitted an application to the Texas Aeronautics Commission for the new company to serve Dallas‚ Houston‚ and San Antonio. ------4 year legal and regulatory
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Southwest Airlines Southwest Airlines is one of the most successful airlines in the United States. There has never been layoffs or strikes in the history of the company‚ although there were several times when layoffs could have been justified‚ including the months following the September 11‚ 2001 terrorist attacks. However‚ Southwest’s Mission statement says “Above all‚ Employees will be provided the same concern‚ respect‚ and caring attitude within the organization that they are expected to share
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Many in this country including the corporates are closely watching the IPL controversy and it had led Mr.Shari Tharoor to submit his resignation. There are many interesting issues in the entire episode and I want to highlight few issues as a classic example of complications in dealing with corporate issues. Any irregularity in a company may be dealwith by the Central Government‚ Company Law Board‚ Company Court and SEBI if the Company is a listed Company. We rarely see the Central Government suo
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Southwest Airlines’ Seven Secrets for Success What’s the airline-industry jargon for unconventional wisdom? Southwest Airlines. By some estimates‚ the country’s major carriers have consumed perhaps $100 billion in capital during the past decade‚ but Southwest Airlines continues to be profitable. It’s been in the black for 33 consecutive years and‚ last week‚ for the 127th consecutive quarter‚ it paid a modest dividend. Its balance sheet‚ with about $3 billion in cash on hand and $600 million
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Strategy – BAD 4013 – SUMMER 1999 Case Study Southwest Airlines I. Strategic Profile and Case Analysis Purpose The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit. Twenty-seven years ago‚ Rolling King‚ owner of floundering commuter airline‚ and Herb Kelleher‚ King’s lawyer‚ got together and decided to start a different kind of airline that would provide a short-haul‚ low-fair‚
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CORPORATE GOVERNANCE - CHALLENGES By: Abhay Tulsian (Student Registration No: SRO 0350545) Audit Executive P. N. Raghavendra Rao & Co.‚ Coimbatore Phone: 7305802475 Email: abhaytulsian@gmail.com ABSTRACT: The paper is an earnest effort to uncover the issue of Challenges in Corporate Governance and recommendation to overcome the challenges there off‚ its legal framework‚ its current status and how accounting may be practiced to protect corporate from corruption by establishing governance. With
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on business‚ which can sue or be sued‚ can issue shares to raise funds with which to start or to increase its capital is a corporation. There are also non-profit corporations organized for religious‚ educational‚ charitable or public service purposes. One of the corporations are the “Nike‚ Inc” which in other words can be said a company. And what here will be discussed the process how a corporate body that is Nike governs‚ ethic of it and the corporate responsibility of it upon the business world
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Discuss the evolution of Corporate Governance in Malaysia before the year 2000(Not more than 500 words) B. Challenges and changes in Corporate Governance since 2000(Not more than 700 words) C. Give an overview of Malaysian Corporate Governance Code 2012(CG Code 2012) (Not more than 300 words) D. Discuss in detail‚ the salient features of Principle 1‚2‚ 6 and 7 of the Malaysian CG Code 2012(Not more than 1‚000 words) 1. Discuss the evolution of Corporate Governance in Malaysia before the year
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