1. Assess general situation with Port Aventura’s performance in 1995 and what are the prospects for 1996 – 2000. 2760000 visits (25 % repeating)‚ 110000 more than the forecast. Revenues had exceed the target by almost 2 billion pesetas‚ so‚ they didn’t lose 1.3 billion as it was expected Income from ticket sales was less than expected (64%). But‚ in return‚ Incomes from purchases made inside exceeded the initial budget by 40%. The prospects for 1996-200 were to overcome the champaign effect and
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1. What is the strategic significance of the BMW Z3 launch? Firstly‚ the launch of the BMW Z3 is significant for the company as it helped the company inch closer towards their long term goal in becoming a global brand. Prior to the introduction of BMW Z3‚ the most common mindset of the general public about BMW is that the superior quality of their products are due to the fact that it was made in Germany. With the Z3 manufactured in Spartanburg USA‚ BMW can show that they can be a successful global
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Headwind for Spirit Airlines Shares of low-cost carrier Spirit Airlines (SAVE) are down close to 20% this year. Spirit thrives on being a low-cost carrier and generates a massive portion of its revenue from add-on sales. The company provides the cheapest ticket in the airline industry‚ however the company ranks lowest in customer satisfaction. Spirit Airlines ranked last in the latest travel report from the American Customer Satisfaction Index (ACSI). According to a Spirit Airlines’ report‚ ticket price
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Southwest Value Chain Analysis Outcomes / Accomplishments: low price‚ convenience service‚ customer loyalty low turnover & low costs‚ great union relationships‚ customers are brand ambassadors. Southwest Airlines (SWA) is consistent in their culture‚ business model‚ and customer interactions and engagement‚ all collectively reducing costs and enabling their point-to-point‚ efficient‚ low cost‚ friendly service. Their culture favors personal connection‚ community‚ recognition‚ support‚ and
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• • Study | June 2008 | Harvard Business Review 43 HBR Case Study Why Are We Losing All Our Good People? both subdued‚ having read the memo bearing the news of... Premium • Royal Caribbean Cruises‚ Ltd: Hbr Case Study Royal Caribbean Cruises‚ LTD: A Case Study 1. Using the Information Systems Triangle as a framework‚ evaluate the alignment of RCCL’s business strategy... Premium • Hbr Case Study CASE STUDY "THAT’S THE WORST THING I’VE ever heard
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Chapter 7 – southwest airlines 7a Review this IM exchange and explain how the customer service agent could have handled the situation more effectively. The agent should have made the conversation go like this: Agent: Thank you for contacting Home Exercise Equipment. How is everything going for you? (Omit What’s up) Agent: I do hear that a lot‚ let’s see what we can do (Omit the LOL) Agent: We will send you another crossbar (after the customer said it was not the right length) This is how
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MKT-810 Assignment 3-Harvard housing survey case study Introduction Harvard Real Estate Services (HRES) conducted a survey‚ which related to students housing experience and desires in 2001. The ample of feedbacks that supported and improved Harvard’s housing decision-making. In front of HRES‚ there are newly 2005 housing survey related Harvard’s “ Allston initiative” on the desk. HRES wants to update‚ improve and expand upon the 2001 survey to generate useful information to influence future
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SOUTHWEST AIRLINES IN BALTIMORE Issue at Hand: Baltimore is one of the eight mega stations for Southwest Airlines. The airline plans to expand operations there‚ rapidly. But the operational performance at Baltimore station is lagging behind the system-wide average of the airline. The challenge is to overcome this impediment so that the station can accommodate additional growth as planned. Q 1: Comparative Advantages: • Strategic business policy which envisions car and bus as Southwest’s
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The Differences of Strategic Positioning Between Southwest Airlines Corporation and Continental Airlines Nowadays‚ Porter’s 5 Rules of Strategic Positioning as a most common business theory plays a significant role in operating companies and planning business activities. Southwest Airlines Corporation (Southwest) proves that clearly by its success. And the year-end results of Southwest marked 29 consecutive years of making profit (Govindarajan and Lang‚ 2002). I will elaborate how the Porter’s 5
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Case#4- Federating Insurance: Targeting Small Businesses 1. When looking at an automobile industry the Federated macrosegmentation would be taking a company like BMW and looking at the market segments in a broader view. For example‚ the owner of the branch must make sure their employees are happy with their job. The macrosegmentation of this would be employee performance. Federated plays a role in this because with great performance comes incentives. Federate gives insurance incentives to BMW
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