Southwest Airlines: Leading the Airline Industry one Statistic at a Time Victoria Mack May 6th‚ 2013 Quantitative Research Methods Term Paper I. Introduction “The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit.” (Kelly‚ Gary) By providing the highest quality of customer service‚ Southwest Airlines business model is set up to provide
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Southwest Airlines Mission and Vision Statements Southwest Airlines has two statements declaring their mission. “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit.” This mission defines that customer service is their top priority. Southwest differentiates themselves not only by their reputation for customer service but by the value it places on a happy
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What are The Three Important Parts Of Unix Operating System‚ Explain Them? Answer: UNIX is an operating system which was first developed in the 1960s‚ and has been under constant development ever since. It is a stable‚ multi-user‚ multi-tasking system for servers‚ desktops and laptops. The UNIX operating system is made up of three parts; the kernel‚ the shell and the utilities (programs). THE KERNEL: The kernel of UNIX is the hub of the operating system: it allocates time and memory to programs
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Chapter 7 – southwest airlines 7a Review this IM exchange and explain how the customer service agent could have handled the situation more effectively. The agent should have made the conversation go like this: Agent: Thank you for contacting Home Exercise Equipment. How is everything going for you? (Omit What’s up) Agent: I do hear that a lot‚ let’s see what we can do (Omit the LOL) Agent: We will send you another crossbar (after the customer said it was not the right length) This is how
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2.1 TYPES OF OPERATING SYSTEM A. Batch Operating System- Batch processing is the most primitive type of operating system. Batch processing generally requires the program‚ data‚ & appropriate system commands to be submitted together in the form of a job. Batch operating systems usually allow little or no interaction between users & executing programs. Examples of such programs include payroll‚ forecasting‚ statistical analysis‚ & large scientific number-crunching programs. Serial processing combined
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strategies to adapt to these changes. The overall environment of the Airlines Industry in the USA as found in this case‚ could be described as that of bitter rivalry. The hostility between competitors were so harsh that two rivals -Texas International and Braniff joined hands to destroy Southwest Airlines even before it could begin its operation. Failed to stop its operation‚ the rivals began to put up obstacles at every step Southwest took. No wonder‚ they were dubbed as "predator" meaning an animal
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According to Smith (2004)‚ Kelleher and King founded Southwest Airlines in 1971. Their intention was to provide what is described as a frequent‚ low-cost airline service in busy markets‚ no more than 500 miles‚ with its first flight between Dallas and San Antonio. Smith (2004) stated that approximately nine years after Southwest Airlines’ inception‚ it decided to adopt a particular mission statement. This particular mission statement is found on its website‚ emphasizes the highest quality of customer
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EXECUTIVE SUMMARY Southwest Airlines Co. provides low-fare‚ "no-frills"‚ civil air transportation. The company was incorporated in 1967 and is headquartered in Dallas‚ Texas. As of December 31‚ 2005‚ it operated 445 Boeing-737 aircrafts and provided service to 61 cities in 31 states. The company also provides frequent flyer awards to business partners‚ including credit card companies‚ hotels‚ telecommunication companies‚ and car rental agencies. Southwest Airlines is the fifth largest airline company in
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Southwest Value Chain Analysis Outcomes / Accomplishments: low price‚ convenience service‚ customer loyalty low turnover & low costs‚ great union relationships‚ customers are brand ambassadors. Southwest Airlines (SWA) is consistent in their culture‚ business model‚ and customer interactions and engagement‚ all collectively reducing costs and enabling their point-to-point‚ efficient‚ low cost‚ friendly service. Their culture favors personal connection‚ community‚ recognition‚ support‚ and
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Types of Operating Systems Within the broad family of operating systems‚ there are generally four types‚ categorized based on the types of computers they control and the sort of applications they support. The categories are: * Real-time operating system (RTOS) - Real-time operating systems are used to control machinery‚ scientific instruments and industrial systems. An RTOS typically has very little user-interface capability‚ and no end-user utilities‚ since the system will be a "sealed box"
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