Culture at Southwest Airlines on the Eve of Merger with AirTran In looking at Southwest’s values and norms‚ it’s helpful to examine how the company’s culture is described by all stakeholders (internal – employees‚ management; external – investors‚ customers). Five key values emerge that guide the company at all levels. 1. Zealous passion for customer satisfaction Southwest’s relentless commitment goes beyond the lip service most companies uphold. From line level to the C-suite‚ everyone
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to mold its image‚ communicate with internal and external stakeholders and sustain a long-term positive reputation. For example‚ on July 22‚ 2013‚ Southwest Airlines Flight 345 suffered a collapse of its front landing gear while landing. Their PR team did a great job on how to handle crisis through social media. After the accident happened‚ Southwest comes out and response
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SOUTHWEST AIRLINES Executive Summary Southwest Airlines is the largest low cost airline carrier in the United States. Southwest is headquartered in Dallas‚ Texas. The airline was established in 1967. It carries the most domestic passengers of any US airline‚ as of June 5‚ 2011. Southwest uses only Boeing 737’s‚ except for a short time during the 1970’s and 1980’s when they used Boeing 727’s. As of August 2012‚ Southwest is the largest domestic passenger airline operator of the Boeing
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Batna for Soutwest Airlines and Muse/Transtar Realistically negotiating from a less powerful position 1. Know your and their source of power. 2. A Good BATNA 3. Access and Mobilization of Resources 4. Collection of Information 5. Strategy Development 6. Power Tactics Elaboration 1. Introduction - Know your and their source of power – Analyze By identifying yours and their sources of power. But in order to do this‚ you need to know what gives one negotiator more power than another
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experience we could see that it is true that money plays a very important role in work motivation but if you‚ as an employer or manager‚ intend to make your staffs happy‚ there is always more work you need to do. Most of managers within either big corporations or SMEs had indicated that nowadays employees are becoming tougher to motivate. The process of motivation within the company is a complex. We define motivation as the processes that account for an individual‘s intensity‚ direction‚ and persistence
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Introduction Motivation is a reason or set or reasons for engaging in a particular behavior‚ especially human behavior as studied in psychology and neuropsychology. The reasons may include basic needs (e.g.‚ food‚ water‚ shelter) or an object‚ goal‚ state of being‚ or ideal that is desirable‚ which may or may not be viewed as "positive‚" such as seeking a state of being in which pain is absent. The motivation for a behavior may also be attributed to less-apparent reasons such as altruism or morality
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Contemporary Theories of Motivation Motivation is a desire to attain a goal‚ combined with the energy to work towards that goal. It involves the biological‚ emotional‚ social and cognitive forces that stimulate a person’s behavior. In everyday usage‚ the term “motivation” is frequently used to describe why a person does something. “There are three major elements of motivation- intensity‚ direction and persistence” (Robbins & Judge‚ 2011-2012‚ p209).Intensity refers to how hard a person tries
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reason is to influence‚ by changing or improving‚ their actions. Motivation is only one of the central issues in psychology. However‚ it is one of education as well. The importance of motivation in learning has long been established and certainly much has been written about it. However‚ we still seem to encounter a problem when it comes to knowing what motivation exactly is. As Drucker puts it‚ “We know nothing about motivation. All we can do is write about it.” Whatever is being aroused by the
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The expectancy theory of motivation‚ which was first produced by Victor Vroom‚ has become a generally accepted theory for explaining how individuals make decisions concerning different behavioural alternatives. According to Vroom to motivate someone mere offer a person something to satisfy his important needs will not be adequate. In order for the person to be motivated‚ he must also be convincingly sure that he has the ability to obtain the reward. An employee’s motivation increases when he values
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Actually there are people “above” us. These are people who judge us by our work and who wants us to make our work the best. To gain their goals‚ they have to motivate us. In recent years motivation of employees became very important issue discussed in many companies. Some of the companies rely on material motivation‚ such as money. Others prefer nonmaterial forms. There are also many firms and enterprises offering their employees combination of both. In all cases it is necessary for employer to know
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