Project Proposal: Southwest Airlines Southwest Airlines brings innovation and creativity to an otherwise stable industry. In contrast to competing airlines in the industry‚ the low fares‚ convenience‚ and technologically-innovative methods introduced by Southwest such as early check-in‚ automated boarding passes (user-friendly kiosks) have created customer value‚ leading to customer loyalty. Additionally‚ the company is known for positive recognition and empowerment of employees‚ who are consistently
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Southwest Airline Co. and Cost Accounting Southwest Airline Co. is a major passenger airline that provides scheduled air transportation in the United States. Southwest provides point-to-point service which allows the use of key assets‚ including aircrafts‚ gates‚ employees‚ and the ability to provide frequent‚ conveniently- timed flights and low fares. Southwest Airlines has built its culture from the inside out and believes that the satisfied employees will keep customers coming back. Southwest
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of Southwest’s competitive advantage? Southwest Airlines’ successful and profitable business model has been driven by several strategies: high aircraft utilization; standard fleet; charismatic leadership; low fare carrier; excellent customer service practice; attractive frequent flier program; innovative and creative marketing program; performance focused organizational culture; strategic human resources management and a lean operations. Southwest fleet is made up of mainly Boeing 737 fuel
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How to Fight a Price War By Akshay R. Rao‚ Mark E. Bergen and Scott Davis IN THE BATTLE TO CAPTURE THE CUSTOMER companies use a wide range of tactics to ward off competitors. Increasingly‚ price is the weapon of choice – and frequently the skirmishing degenerates into a price war. Creating low price appeal is often the goal‚ but the result of one retaliatory price slashing after another is often a precipitous decline in industry profits. Look at the airline price wars of 1992. When American
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CEO Gary Kelly and Southwest Airlines Salvador Herrera Jr. MAN103-015-001 October 27‚ 2012 Jean Anderson In this report I am going to talk about Southwest Airlines. I will discuss the culture of Southwest Airlines‚ and how it is displayed. I will talk about the traits and skills Gary Kelly possesses that make him an effective leader. I will also identify Southwest Airlines core competencies. Southwest Airlines is well-known for its pared-down‚ unconventional model. It’s focus on on-time
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Price Wars in Aviation Industry – Boon or Bane? Introduction Aviation Industry in India is a significant one among those industry segments that have experienced a phenomenal growth across the globe over the past years. The open sky policy of the Indian government is one of the key factors that have allured international players into the aviation industry in India. Since long‚ the aviation industry in India has been growing in terms of number of air travel firms and number of aircrafts. Today‚ private
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facing a price war‚ you ’ll need to understand how it started in order to respond effectively. Often the best counterattack does not. involve a retaliatory price How ^ 1 War 1^ f Scott Davis by Akshay R. Rao‚ Mark E. Bergen‚ and I HARVARD BUSINESS REVIEW March-April 2000 N THE BATTLE TO CAPTURE THE CUSTOMER‚ companies use a wide range of tactics to ward off competitors. Increasingly‚ price is the weapon of choice - and frequently the skirmishing degenerates into a price war. Creating
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Satisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving customer satisfaction‚” (AP‚ 2007). Delta Airlines ranked among the lowest and Southwest Airlines ranked among the highest in the
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discussing airlines‚ one small but powerful name stands out; Southwest Airlines. This airline positions itself as different for a number of reasons. The most logical is that they are the only short haul‚ low-fare‚ high-frequency‚ point to point carrier in America. The airline flies to fifty eight cities in thirty states and they offer numerous flights to the same cities each day. This makes them very convenient for travelers. Southwest Airlines also values their employees very much. The airline prides
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Ireland and Gatwick Airport‚ the second busiest airport in London after Heathrow. Later on‚ regulatory authorities permitted the Ryanair Airlines to have at least four flying flights a day on Dublin-London route‚ with more seating capacity. Nowadays‚ Ryanair‚ with its rapid growth‚ occupies the most sought position in its own field‚ being "Britain’s favorite airline" and the oldest-low cost air carrier in Europe. The goal of my internal analysis on Ryanair is to focus on resources and capabilities
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