SOUTHWEST AIRLINES: THE ROLE OF HUMAN RESOURCES IN IMPLEMENTING BUSINESS STRATEGY AND HIRING PRACTICES By: Aric Hall Completed in Partial Fulfillment of the Requirements of OM 5210 – Human Resource Management Capella University Winter‚ 2007 Address: City‚ State‚ Zip: Phone: E-Mail: Instructor: P. O. Box 952 Bullard‚ TX 75757 (903) 894-8780 arichall@yahoo.com Phillip Randall‚ PhD Abstract This short paper is an overview of Southwest Airlines‚ its strategy‚ and what role Human Resources plays in
Premium Human resource management Human resources
Southwest Airlines is a low cost/low fare Airline that has been the market share leader in domestic air travel. It is the most traveled airline in the United States and offers a variety of flights for its travelers. The most important trait this Airline has however is the fact that they are the only airline to show profit consistently in an industry that‚ which has been almost impossible to achieve. Southwest had the enviable distinction of being the only major U.S. carrier that was consistently
Premium Southwest Airlines Airline
TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
Premium Southwest Airlines Airline ATA Airlines
Effective 1 August 2011 (Trial run starts 29 July 11) Shuttle Bus Schedule Bus Fare: RM1.50 per trip or buy a RM50 monthly pass (for weekday usage only‚ max. 2 trips a day) Monday to Friday Morning Route 1 Pick up from Suria Mas / Ridzuan Apt Gate 1 to Lakeside Campus 7.00am‚ 7.30am 8.00am‚ 8.30am 9.00am‚ 9.30am 10.00am‚ 10.30am 11.00am‚ 11.30am 12.00pm Route 2 Lakeside Campus Sunway Pyramid (New Wing Bus Stop) Drop-off Drop-off / Pick-up Drop-off / Pick-up Drop-off / Pick-up
Premium Subang Jaya Selangor Bandar Sunway
United Airlines Flight 232 On July 19‚ 1989‚ a McDonnell Douglas DC-10-10 operated by United Airlines experienced a catastrophic failure of the number 2 tail-mounted engine during cruise flight. The catastrophic failure led to engine debris severing all three flight control hydraulic lines resulting in total hydraulic loss. The pilots were subsequently unable to control the airplane‚ except by manipulation of the throttles to vary engine thrust‚ resulting in a crash landing. The NTSB determined
Premium Air safety Aircraft National Transportation Safety Board
Southwest Airlines is the industry leader in low cost airfare. They began its operation in 1971 with three Texas based routes and began interstate routes in 1978. When Southwest entered the market in 1971 they employed a market penetration pricing approach. They wanted to provide the best service for the lowest possible price. They saw that if they cut out certain unnecessary benefits they could lower their ticket price to a level far below that of the competition. They do not have in flight
Premium Southwest Airlines Airline Low-cost carrier
United and Continental merge to create world’s biggest airline United and Continental Said to Agree to Merge United is buying Continental‚ and the combined company will keep the United name and be based in Chicago. Jeffery A. Smisek‚ Continental’s chief executive‚ would run the company. If the deal wins antitrust approval‚ the merged airline would replace Delta Air Lines as the top carrier. WORLD’S BIGGEST AIRLINES * 1 - American Airlines * 2 - United Airlines * 3 - Delta Air Lines
Premium Northwest Airlines Delta Air Lines United Airlines
Southwest Airlines Internal Analysis Introduction This internal business analysis is on Southwest Airlines‚ which was founded in 1967 by Rollin King and Herb Kelleher. The main focus for Southwest Airlines was to provide low cost flights for their customers‚ and also have exceptional customer satisfaction. Southwest is a leading airline company that continues to do well in an industry that has been historically challenging. For instance‚ in the span of two years (2005-2007) five major airlines
Premium Southwest Airlines Airline
I. Overview Over forty years ago‚ Southwest Airlines began as a small airline determined to keep things simple. They strived to provide their customers with the lowest fares‚ get them to their destinations on time and‚ most importantly‚ make sure their employees and customers were happy throughout the whole process. These practices have been upheld over the years as the airline continues to grow and prosper. Southwest Airlines has maintained their small company roots and southern hospitality
Premium Southwest Airlines Airline
Space Shuttles: | The Life of Them | | Kionna Jones | | 7th period | 11/29/2010 | | Space Shuttles The Space Shuttle is an American spacecraft operated by the National Aeronautics and Space Administration (NASA) for orbital human spaceflight missions. The Space Shuttle is part of the Space Transportation System (STS). Space Shuttles are one of the most talked about aircrafts. The Shuttle is a reusable launch and reentry vehicle that saves on the costs that were once required
Premium Space exploration Space Shuttle NASA