TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
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Stanford White www.greatbuildings.com/architects/McKim_Mead_and_White.html 4Works Cited "Stanford White." Columbia Electronic Encyclopedia‚ 6Th Edition (2011): 1. Academic Search Complete. Web. 2 Dec. 2012. 4Works Cited Paul‚ Goldberger. "ARCHITECTURE VIEW; The City That Was And the City That Is Now." New York Times 18 Aug. 1991: 30. Academic Search Complete. Web. 2 Dec. 2012. These architects were fundamentally non-ideological -- this is the most important lesson their work holds
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Chapter 2 Characteristics of the Airline Industry The real difficulty in changing any enterprise lies not in developing new ideas‚ but in escaping from the old ones. John Maynard Keynes 2.1 Introduction In recent years‚ the European airline industry has exhibited impressively dynamics. The sector has gone through a drastic change on both the supply and the demand side. Unlikely in other industries‚ the driving forces governing the recent changes do not depend mainly on technological factors
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This essay is designed in two parts. The first part of the essay will attempt to explain ethics in a general context and evaluate the reasons why we need ethics when people undertake research. The second part of the essay will focus on the Stanford Prison Experiment‚ by Zimbardo in 1971 and critically analyse its relation to and impact on ethics. Ethics is involved in many parts of human life. One example is to guide humans to make decisions (Darwall‚ 1998). Humans make decisions because these
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The human resource department of any airline is the backbone of the organization. The employees in this department are responsible for multiple tasks. These tasks can range anywhere from hiring and firing employees to developing a training system for all airline pilots to go through. Working in the aviation industry has shown me many ways in which having a human resource department is vital to an organization’s success. The human resource department knows everything there is to know about how
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Introduction Airline industry is one of the most efficient and competitive among long distance transport today. It has also changed the way in which people live and conduct business by shortening travel time and altering our concept of distance‚ making it possible for us to visit and conduct business in places once considered remote. Not only airline industry facilitates economic growth‚ world trade‚ international investment and tourism‚ it is also one of the major engines powering the globalization
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JenkinsModule Code: SHT 4002Date: December 2011 | | Executive Summary | This report consults literature from a range of academic resources in order to provide an understanding of strategy‚ strategic management and how firms achieve and sustain a competitive advantage. The paper will focus on Generic strategies implemented by firms in industry‚ low cost and differentiation. Moreover‚ emphasis is also placed on the importance for a company to understand and develop its core competencies‚ as
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THE STANFORD PRISON EXPERIMENT One of the most interesting studies made in history was led by Philip Zimbardo‚ a psychologist and a former classmate of Stanley Milgram (who was famous for his Milgram experiment). He sought to expand on Milgram’s experiment about impacts of situational variables on human behavior by simulating a prison environment‚ in which volunteering students were randomly assigned as prisoners or prison guards. Many controversies have been elicited from this experiment‚ and it
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EWMBA 299 – Competitive Strategy Southwest Airlines Introduction The domestic US airline industry has been intensely competitive since it was deregulated in 1978. In a regulated environment‚ most of the cost increases were passed along to consumers under a fixed rate-of-return based pricing scheme. This allowed labor unions to acquire a lot of power and workers at the major incumbent carriers were overpaid. After deregulation‚ the incumbent carriers felt the most pain‚ and the floodgates had
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(DELTA) is the US’s largest airlines; it operates both internationally and domestically along with chartering air services for the carriage of passengers‚ cargo and mail. The airline flies to over 900 destinations globally and is considered to be a leader within the industry with almost 770 aircrafts in service. Starting back in 1924 as a crop dusting company down in Louisiana‚ merging with several airlines and rising through bankruptcy to become one of the strongest airlines in the business today.
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