more likely a number of courses‚ need to be evaluated. In Session 1‚ discussion about the nature of strategic management suggested that a strictly sequential model of analysis-choice-implementation stood at one end of a spectrum of descriptions of the strategy process‚ with most organisations following a more incremental model of strategy development. Never the less‚ the evaluation of strategic options is an important part of the strategy process‚ whether largely incremental and implicit or an
Premium Strategic management Management
Culture at Southwest Airlines on the Eve of Merger with AirTran In looking at Southwest’s values and norms‚ it’s helpful to examine how the company’s culture is described by all stakeholders (internal – employees‚ management; external – investors‚ customers). Five key values emerge that guide the company at all levels. 1. Zealous passion for customer satisfaction Southwest’s relentless commitment goes beyond the lip service most companies uphold. From line level to the C-suite‚ everyone
Premium Airline Southwest Airlines Low-cost carrier
to mold its image‚ communicate with internal and external stakeholders and sustain a long-term positive reputation. For example‚ on July 22‚ 2013‚ Southwest Airlines Flight 345 suffered a collapse of its front landing gear while landing. Their PR team did a great job on how to handle crisis through social media. After the accident happened‚ Southwest comes out and response
Premium Management Communication Organization
Project Proposal: Southwest Airlines Southwest Airlines brings innovation and creativity to an otherwise stable industry. In contrast to competing airlines in the industry‚ the low fares‚ convenience‚ and technologically-innovative methods introduced by Southwest such as early check-in‚ automated boarding passes (user-friendly kiosks) have created customer value‚ leading to customer loyalty. Additionally‚ the company is known for positive recognition and empowerment of employees‚ who are consistently
Premium Southwest Airlines Airline Customer service
Southwest Airlines: Using Human Resources for Competitive Advantage Executive Summary Southwest was founded in 1971 with a fleet of three Boeing 737 aircraft. Headquartered at Love Field in Dallas‚ the airline followed a strategy of low fares‚ few frills‚ and excellent customer service. Early on‚ the airline faced many political and regulatory challenges including the Wright Amendment‚ which prohibited the carrier from offering direct service into Love Field from any state other than Texas
Premium Southwest Airlines Airline
of Southwest’s competitive advantage? Southwest Airlines’ successful and profitable business model has been driven by several strategies: high aircraft utilization; standard fleet; charismatic leadership; low fare carrier; excellent customer service practice; attractive frequent flier program; innovative and creative marketing program; performance focused organizational culture; strategic human resources management and a lean operations. Southwest fleet is made up of mainly Boeing 737 fuel
Premium Airline Southwest Airlines Human resource management
Strategic Discussion on U.S Airline Industry Discussion Question 1: Use the model of the general environment (Chapter 2‚ Table 2.1) to evaluate the opportunities and threats facing the U.S. airline industry and Southwest Airlines in particular. What are the key opportunities and threats? The health of the overall U.S airline industry is still tenuous in-spite of the passenger traffic volumes returning to pre-9/11 levels. A survey estimated that from 2001 through 2003‚ the US airline industry
Premium Airline Low-cost carrier Southwest Airlines
SECTION -1 BASIC CONCEPTS OF STRATEGIC MANAGEMENT SUMMARY OF KEY POINTS • Strategic management starts with three key questions: (1) Where is the organization now? (2) If no changes are made‚ where will the organization be in a few years? (3) If the answers are not acceptable‚ what specific actions should management undertake? • Strategic management is that set of managerial decisions and actions that determines the long-run performance of a corporation. It includes environmental
Premium Strategic management
Competition As a leader of the sports and athletic apparel industry‚ Nike competes directly with Adidas‚ Under Armor‚ Puma‚ and New Balance for market share and position. Nike is currently the top producer in this industry. Currently‚ Nike holds 53.94% of the market. Nike currently owns close to 700 retail stores‚ and they sell their products to more than 23‚000 distributors worldwide. Nike aims to generate $28 to $38 billion in revenue by 2015 through their continued sales of their most popular
Premium United States Athletic shoe Adidas
Satisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving customer satisfaction‚” (AP‚ 2007). Delta Airlines ranked among the lowest and Southwest Airlines ranked among the highest in the
Premium Delta Air Lines Airline Southwest Airlines