Campus M. Phil: Strategic HRM Presentation Topic: Southwest Airlines: A Case Study Linking Employee Needs Satisfaction and Organizational Capabilities to Competitive Advantage written by Roger Hallowell Reference: Human Resource Management‚ 1996‚ Vol. 35(4)‚ p. 513-534 Presented by: M. Shahnawaz Adil Dated: Tuesday‚ March 01‚ 2011 Course Facilitator: Mr. Ahsan Durrani Abstract (as written by Roger Hallowell): This article analyzes the sources of Southwest Airlines’ competitive advantage
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I. Overview Over forty years ago‚ Southwest Airlines began as a small airline determined to keep things simple. They strived to provide their customers with the lowest fares‚ get them to their destinations on time and‚ most importantly‚ make sure their employees and customers were happy throughout the whole process. These practices have been upheld over the years as the airline continues to grow and prosper. Southwest Airlines has maintained their small company roots and southern hospitality
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The domestic US airline industry has been intensely competitive since it was deregulated in 1978. In a regulated environment‚ most of the cost increases were passed along to consumers under a fixed rate-of-return based pricing scheme. This allowed labor unions to acquire a lot of power and workers at the major incumbent carriers were overpaid. After deregulation‚ the incumbent carriers felt the most pain‚ and the floodgates had opened for newer more nimble carriers with lower cost structures
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The Role of Human Resource Information Systems (HRIS) in Strategic Human Resource Management (SHRM) Asafo-Adjei Agyenim Boateng Master of Science Theses in Accounting Swedish School Of Economics and Business Administration 2007 HANKEN-Swedish School of Economics and Business Administration Department: Accounting Type of Work: Master of Science Thesis Author: Asafo-Adjei Agyenim Boateng Date: 4th August‚ 2007 Title of Thesis THE ROLE OF HRIS IN STRATEGIC HUMAN RESOURCE MANAGEMENT Abstract: Information
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employees’ choice. f. Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed. g. Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees. If above points were practiced regularly as strategy‚ would have resulted greatly from the beginning itself. Indeed the used motivational techniques were long-term relevance of motivational techniques used by Baheti
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The CIPD Human Resources Profession Map (HRPM) incorporates 10 professional areas as well as 8 behaviours in order to show what successful and effective people do who work within the human resource profession. This map is relevant to all human resource professionals and covers different bands ranging from 1 to 4‚ these bands determine professional competence. The map describes what you need to know‚ what you need to do and how you need to do it within each professional area across these bands.
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Human resource development 1. Stages of human resource development Need investigation‚ design‚ implement‚ evaluation 2. Types of transformational learning styles Instrumental learning----learning to control and manipulate the environment Communicative learning----understanding each other’s inner world Emancipatory learning----becoming free of hegemonic assumptions 3. Principals of adult learning (Start with the known‚ readiness to learn‚ part learning‚ spaced learning‚ active learning) The
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Strategy – BAD 4013 – SUMMER 1999 Case Study Southwest Airlines I. Strategic Profile and Case Analysis Purpose The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit. Twenty-seven years ago‚ Rolling King‚ owner of floundering commuter airline‚ and Herb Kelleher‚ King’s lawyer‚ got together and decided to start a different kind of airline that would provide a short-haul‚ low-fair‚
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As of Year 2004‚ the American Airline industry stood at around 783 Million USD/year in terms of operating revenue with American Airlines‚ United and Delta being the biggest players. Southwest was the 6th largest player in the market. Since 2001‚ the airline industry on the whole has been suffering he losses annually. The seat-miles flown have increased manifold over the long term (from 1989 to 2004) indicating increase in adoption of air travel among the population while the revenue per mile has
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Working women and their challenges in field of life Table of contents * Abstract....................................................... 1) Introduction ..................................................... 2) Literature review............................................. 3) Methodologies................................................ 4) Statistical Data................................................. 5) Results………..................................... 6) Conclusions…………………………
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