was introducing a 60-day‚ half-price sale for flights between Dallas and Hobby‚ which is Southwest Airlines’ only profitable route. Southwest needs to determine how to respond to this threatening strategic pricing move by Braniff in order to continuously stay ahead of their losses‚ and possibly reduce or eliminate it further for that operating year. Situational Analysis 3Cs: Competition Before Southwest was established‚ two airlines were servicing the geographic market - Braniff International
Premium Texas Boeing 707 Airline
SOUTH WEST HAVARD CASE Southwest Airlines - A Case Study * Home Page» * Business & Economy» * Case Studies Southwest Airlines - A Case Study Synopsis of the Situation: From June 18‚ 1971 when it started operation from the Love Field in Dallas Texas‚ Southwest Airlines stands out as a company willing to do things differently and wanting to be the best Airline in America‚ and last year it was rated America’s best airline‚ both in the quality of its flights and the being the most
Premium Southwest Airlines Airline Low-cost carrier
Executive Summary In 2009 Gary Kelly‚ the CEO of Southwest airlines‚ was contemplating what it would take for Southwest to survive the economic downfall‚ due to high oil prices and decline in demand‚ that was upon the airline industry. One might argue that in the face of many options Southwest both diversified in there solutions as well as stayed true to the brand they had created. We will argue they did both. They branched out in terms of expansion and customer service‚ while remaining true to
Premium Airline Southwest Airlines Los Angeles International Airport
Southwest Airlines is a low cost/low fare Airline that has been the market share leader in domestic air travel. It is the most traveled airline in the United States and offers a variety of flights for its travelers. The most important trait this Airline has however is the fact that they are the only airline to show profit consistently in an industry that‚ which has been almost impossible to achieve. Southwest had the enviable distinction of being the only major U.S. carrier that was consistently
Premium Southwest Airlines Airline
business performance and how to better serve clients. The CRM data system developed by RBC could capture millions of daily client transactions; the final goal is to serve the customer at the individual level. This RBC’s vision was confirmed by a study realized in 1997 which revealed that customers wanted banking where they were: Well understood‚ their needs anticipated and their business was valued. In this Environment‚ mass marketing to huge customer segments simply wouldn’t work. In order
Premium Customer relationship management Marketing Customer service
Company Case for Southwest Airlines 1. What benefits do airline customers seek when they buy air travel tickets? Has Southwest done a better job the competitors of meeting the needs of these air travelers? In what ways? They have always had the lowest price in any market it serves. It has caused the competitors to reduce their prices to match Southwest’s prices to stay competitive and has become known as the “Southwest Effect.” Because of the cost structure that was developed‚ Southwest did the
Premium Southwest Airlines Airline Low-cost carrier
Their plan has no class difference. They spend more times in the air rather than other airlines. They make very simple to their customers. Southwest has never offered meal service. They provide only cookies and beverage. Offering meal service can be $40 in their price. 2. What are the foundations of Southwest’s competitive advantage? Answer: Even though Southwest had many basics for success‚ a noticeable competitive advantage could be found in its cost structure. They really handled that issue very
Free Employment Customer Customer service
In 1993‚ Southwest (SW) was faced with the decision of how to schedule two new uncommitted planes‚ and it evaluated three options for enabling either internal or external expansion—adding a new segment direct from Phoenix to Detroit‚ entering the Dayton market to contribute to growth goals for Midway‚ or entering an entirely new geographic market in Baltimore which would begin creating a presence for SW on the East Coast. SW sought conservative and controlled growth‚ and typically prioritized options
Premium Strategic management Airport Airline
memo is for the recommendation of a study into the proposed construction of the LaGuardia Air Rail proposal by the MTA/ Port Authority‚ like the JFK Air Rail. The proposed study should also consider proposed routing plans in agreement with any possible NIMBY complaints. The air rail proposal calls for a terminal at Willets Point directly above the Corona Yards in the middle of the 7 line stop and the LIRR station with lanes above the Grand Central Parkway to LaGuardia Airport‚ under two miles away. However
Premium Airline Southwest Airlines Low-cost carrier
Harvard Case Study Analysis What is an ANALYSIS? analysis Function: noun Inflected Form(s): plural analy·ses \- s z\ Etymology: New Latin‚ from Greek‚ from analyein to dissolve (from ana- + lyein to loosen‚ dissolve) + -sis -1 : separation or breaking up of a whole into its fundamental elements or component parts 2 a : a detailed examination of anything complex (as a novel‚ an organization‚ a race) made in order to understand its nature or to determine its essential features : a thorough study
Premium Case study Marketing Strategic management