EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D.C. SUSANA October 2011
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The Spanish Flu was a world wide epidemic that took the lives of an estimated 50 to 100 million lives between 1918 and 1920. It has been recorded as the most devastating outbreak in world history. The disease first appeared in Fort Riley Kansas on March 11‚ 1918 when an Army private reported to the camp hospital with complaints of a fever‚ sore throat and headache. By noon that day the hospital had treated over 100 sick soldiers with similar symptoms and 500 more by the end of that week. Initially
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In a spanish christmas they don’t belive in santa claus .They belive that the 3 wiseman.Kids leave there shoes out side and believe that the 3 wiseman will come and fill there shoes up with presents.Most people in Spain go to Midnight Mass or ’La Misa Del Gallo’ (The Mass of the Rooster). It is called this because a rooster is supposed to have crowed the night that Jesus was born. Most families eat their main Christmas meal on Christmas Eve before the service. The traditional Spanish Christmas
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Spanish Empire The Spanish had little respect for Indian culture. As soon as their boots hit the ground‚ they set about subverting and destroying every aspect of the Indian way of life. The Aztecs attempted to befriend the Spanish explorers‚ but when Hernan Cortez heard his capitol of Vera Cruz had been plundered‚ he capture and killed their leader Montezuma II. The Incas didn’t fare any better. Francisco Pizarro‚ driven mad with greed‚ kidnapped the Incan king‚ Atahualpa and forced his people to
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Ferdinand Magellan Expedition Ferdinand Magellan‚ a Portuguese in the service of the Spanish crown‚ was looking for a westward route to theto the Spice Islands of Indonesia. On March 16‚ 1521‚ Magellan’s expedition landed on Homonhon island in the Philippines. He was the first European to reach the islands. Rajah Humabon of Cebu was friendly with Magellan and embraced Christianity‚ but their enemy‚ Lapu-Lapu was not. Humabon wanted Magellan to kill Lapu-Lapu while Magellan wanted to convert Lapu-Lapu
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the idiomatic‚ native expressions and also the targeted vocabulary of speaking Spanish in Latina America. When compared to 400 million men and women that speak Spanish tongue (or Castilian) as their mother tongue‚ about 300 million are in Latin American Countries. There are several particularities and additionally idiomatic movement within Spanish tongue or Castilian. A portion of the aspects which usually affect Spanish tongue are: incorrect usage used by the mass media‚ the change of everyday terms
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The Spanish Armada In this essay I will be writing an essay about the Spanish armada and its failure. Firstly‚ the most important reason for the failure of the Spanish armada was the poor planning of the Spanish. The Spanish set sail with lack of cannonballs‚ too many priests and not enough experts. They also failed to provide themselves with enough fresh food and water in case it takes more time to return. So they made many mistakes before they even set sail .any problems that might delay the
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Spanish Cuisine Introduction Spain is located on the Iberian Peninsula in southwestern Europe and is the third largest country in Europe. It boarders the Mediterranean Sea and the Atlantic Ocean‚ it also has various mountainous regions. Spanish cooking differs from region to region and their traditional recipes have been handed down through generations‚ the cooking has been deceptively simple with huge variety due to their use of home grown ingredients. (Ham‚ 2014).For this assignment I will explore
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Term In Mr. Rodriguez’s Spanish 1-2 class‚ we have learned so many new things and have had the amazing opportunity to gain more fluency in another language. Some of the goals we had in the beginning of the term were to learn the appropriate level of Spanish‚ for example more knowledge of verbs‚ and how to say basic conversations and greetings. We were expected to have learned everything we were taught‚ and the basic part of the Spanish language. Mr. Macfarland was our Spanish teacher‚ and his techniques
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Spanish Traditions and Folk Song Musical traditions have been taking place for centuries in all countries‚ ethnicities and cultures. Each group has specific musical stylings‚ sounds and instruments. Here we will take an in depth look at the musical traditions of the Spanish traced back to the mid-1500s. St. Augustine‚ FL was founded by the Spanish in 1565. This was the beginning of traditional sounds‚ folk songs‚ hymns‚ and dance. It was discovered that these musical sub groups‚ reflected Spanish
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