Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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Course Instructor Date of submission There is a set of regulations or guidelines that guide the behavior of nurses in a clinical set up. These are responsibilities towards the patients and other workers in the organization. One of the clinical dilemmas encountered when genetic test made on a case reveal a high risk of development of a medical challenge such as breast cancer. The indecisiveness comes in when as a nurse is deciding on how to handle the situation and how to break the news the patient
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Sales Operation (SOM 222 S) Assignment 1 Date: August 2011 QUESTION 1 1. Proactive approach to determine training needs The training needs assessment is a critical activity for the training and development function. To be effective and efficient‚ all training programs must start with a needs assessment. All training begins with a transfer of knowledge. Through assimilation‚ understanding‚ practice and refinement‚ knowledge is converted into skill. Without a solid understanding
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Everyday U.S. managers in developing countries face the dilemma of furthering their business concerns in countries such as India‚ China‚ Russia and Mexico where bribery is commonplace while at the same time trying to ensure that they do not violate their companies code of conduct or worse the government’s Foreign Corrupt Practices Act (FCPA). It is a fine line they walk. This paper will help those managers by explaining what bribery is‚ why it is thought to be an issue‚ show recently where companies
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Ethical Dilemmas in Business Case 2: Kathryn McNeil (A) Charles Foley’s Ethical Dilemma At stake here are several conflicting values‚ the concern for a fellow human being‚ self-preservation‚ success of the company and the pressure to perform. As VP of the division‚ I am under scrutiny to deliver substantial results to my president‚ John Edmonds‚ to be seen as sensitive to my product managers needs. Lisa Walters‚ Kathryn’s supervisor‚ has pressed me for a resource action for boosting staff morale
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Customer Equity Company* In recent years packaging has developed well beyond its original function as merely a means of product protection and now plays a key marketing role in developing on shelf appeal‚ providing product information and establishing brand image and awareness. As packaging’s role in the marketing mix gains momentum‚ so research into this arena becomes increasingly important. Given the potential for packaging to successfully achieve marketing goals; does research into packaging truly
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Examples of Ethical Dilemmas Accounting: Your supervisor enters your office and asks you for a check for $150.00 for expenses he tells you he incurred entertaining a client last night. He submits receipts from a restaurant and lounge. At lunch your supervisor’s girlfriend stops by to pick him up for lunch and you overhear her telling the receptionist what a great time she had at dinner and dancing with your supervisor the night before. What do you do? Bank Teller: You have worked as a bank teller
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Umbrella Brands The 1980s witnessed a revolution in the understanding of the working of the brands. Marketers depict brands as a reflection of customers’ own personalities‚ so that they can relate to their products well. In fact the distinguishing aspect of the modern marketing has been its focus upon the creation of differentiated brands and using them as weapons for launching multi-level attacks on competition. Market research has been used to help identify and develop bases of brand differentiation
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Moral Dilemma’s In any situation‚ a dilemma never has a positive conclusion because‚ unlike most problems‚ the twist to a dilemma is that there is no real happy ending‚ only a decision between bad and worse. It isn’t black and white‚ but more like a thousand different shades of grey and we can only pick one and hope it turns out okay. There are different types of dilemmas such as; physical and moral. The difference between the two is that a moral dilemma is going to have more of an effect on one’s
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Mark A. Glenn‚ March 13‚ 2012 Chapter 15 Ethics Dilemma Social Networking is a huge part of everyone’s life. It is becoming even bigger than most people realize. After reading the Ethics Dilemma I am once again torn. There are‚ of course‚ two sides to everything. The dilemma is whether you should allow work colleagues or even your boss access to your personal life through social networking sites such as Facebook or Twitter. On one side of it‚ I believe it should be okay. It is a great way
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