Spencer Owens & Co. How well has Spencer Owens done in its diversity efforts? How well are they doing now? As of 1995‚ Spencer Owens was considered as having one of the most diverse staff in their industry of foreign and economic development. Not only was 50% of staff women‚ but also 30% of the firm were people of color. The leaders of the corporation committed themselves to hiring and promoting a diverse staff. From an outside point of view‚ Spencer Owens seemed to be pioneers of embracing
Premium Management Business Organization
Furthermore‚ the firm required that everyone attend sensitivity trainings. Networking groups existed to ensure the development and advancement of women and people of color and they also leveraged their perspective on work produced by the firm. Spencer Owens & Co also has just hired its first female executive director – Agnes Richards‚ a white woman in mid 50s. However‚ there were growing tensions around race relations. Charges of racism were quick against whites in the company. There was a high
Premium Racism White people Race
Case Study of Managing Diversity at Spence Owens & Co. and Managing Diversity at Cityside Financial Services By: Introduction: The definition of diversity: The concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique‚ and recognizing our individual differences. These can be along the dimensions of race‚ ethnicity‚ gender‚ sexual orientation‚ socio-economic status‚ age‚ physical abilities‚ religious beliefs‚ political beliefs‚ or other
Premium Affirmative action Affirmative action in the United States
Managing Diversity at Spencer Owens & Co. by Robin J. Ely‚ Ingrid Vargas 5 pages. Publication date: Dec 10‚ 2004. Prod. #: 405048-PDF-ENG Spencer Owens & Co‚ a disguised consulting firm‚ focuses on domestic and international economic development. As an extension of the firm’s commitment to social justice‚ 20 years ago‚ Spencer Owens management introduced an affirmative action hiring and promotion program. Within 10 years‚ the firm had achieved the most diverse support and professional staff
Premium Management Economic development Affirmative action
Lauren Mordacq Professor Harden MKT 440 2 March 2014 Case Summary Pamela Spencer‚ the manager of HouseMart in Port Madison‚ New York was confronted by one of the store’s regular customers‚ Mrs. Kerns concerning the state of her installed cedar fencing after a severe wind and rain storm had hit the area. Mrs. Kerns had contacted HouseMart’s installation manager earlier that morning complaining of her fence leaning at a 45-degree angle and after the installation manager’s inspection‚ he found
Premium Customer service Customer Strategic management
OVERVIEW Sometimes it is better to lose and do the right thing than to win and do the wrong thing. Tony Blair Spencer was a plant manager of Modrow Company‚ a Canadian Branch of the Tri-American Corporation. Tri-American was a major producer of primary aluminum with integrated operations ranging from mining of bauxite through the processing to fabrication of aluminum
Premium Management
The Case of Dick Spencer The Case of Dick Spencer This case study is about Dick Spencer‚ Vice President of a large manufacturing firm‚ Tri-American Corporation. He was also a plant manager of Modrow company‚ the Canadian branch of the corporation. Tri-American is mainly focused on the production of aluminum and other aluminum related operations. The company has wholly-owned subsidiaries in five United States locations as well as foreign affiliates in fifteen different countries. Tri-American
Premium Management
Pamela Spencer Case The issued being argued is weather the customer is always right. In this case we see how a home improvement store must deal with an unhappy customer who is extremely dissatisfied with the installation of a fence supplied and installed by the store. The customer wants the store to replace the fence. However‚ if the store does replace the fence‚ it’s in danger of achieving profitability for the quarter. This in return prevents the employees to miss their bonuses. The actions
Premium Management Customer service Customer
The Dick Spencer case study contains multiple management issues but perhaps the most glaring problem is Dick’s micromanagement approach. This leadership style appears to be having a very negative impact on employee morale. Additionally‚ Dick’s approach seems to be perpetuating resistance to desired organizational changes. These three problems are not new to organizations‚ and a great deal of published literature exists that defines‚ describes and suggests recommendations to help overcome these
Premium Change management Management Leadership
Manual CASE TEACHING NOTES Marks & Spencer Nardine Collier and Gerry Johnson 1. Introduction This case study is about why one of the world’s most famous retails‚ Marks & Spencer‚ ran into trouble at the end of the 1990s and how it attempted to manage a programme of change to overcome those problems. It is therefore useful to explore issues concerned with organisational culture‚ strategic drift‚ strategic choice and the management of change. The case covers both the history of Marks & Spencer throughout
Premium Strategic management Marketing Target