CASE PREPARATION : SINGAPORE AIRLINES 1. WHAT IS THE ‘SERVICE CONCEPT’ OF SINGAPORE AIRLINES?Singapore Airlines handles a strategy of Service Excellence which means they have to deliver an outstanding service to their customers all the time and on every aspect of the flying-experience. Furthermore they want to provide this high quality service in a safe‚ reliable and economical way‚ so this excellence also has to be cost-effective. Singapore Airlines understands that to give their customers the
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Analysis of ”A Gap of Sky” by Anna Hope The short story “A Gap of Sky” is written by the English author Anna Hope and published in 2008. The short story revolts around a girl named Ellie. She is nineteen years old and lives in London‚ England. Ellie lives without her parents and goes to University College London where she studies literature due to the fact she mentions different English authors. The title of the story refers to a specific point where Ellie sees the gap of sky. It is a metaphor for
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Southwest Airlines Tracy D. Braswell Benedictine University The domestic airline industry is emerging from its lost decade. Carriers suffered two recessionary swoons (one due to September 11) and a fivefold jump in fuel prices causing fifteen carriers to go bust. As frequent fliers know too well the salvation for most airlines has been to stick passengers with fees‚ reservation changes‚ bags‚ food‚ movie and headset to name a few. None of it‚ however‚ went to Southwest Airlines two and a
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SOFTWARE REQUIREMENTS SPECIFICATION(SRS) FOR AIRLINE DATABASE Table of Contents 1. Introduction 1.1 Purpose 1.2 Document Conventions 1.3 Intended Audience and Reading Suggestions 1.4 Project Scope 1.5 References 2. Overall Description 2.1 Product Perspective 2.2 Product Features 2.3 User Classes and Characteristics 2.4 Operating Environment 2.5 Design and Implementation Constraints 2.6 Assumptions and Dependencies 3. System Features 4. External Interface Requirements 4.1 User Interfaces 4.2 Hardware
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American Airlines Marketing cases AMERICAN AIRLINES 1. Issues 2. American Airlines’ objectives 3. The airline industry 4. Market 5. Consumer needs 6. Brand image 7. Distribution system 8. Pricing 9. Marketing related strategies 10. Assumptions and risks 1- Issues The main issue of this case is the lack of profits of the airline industry‚ an industry that should be more than profitable due to the large amount of customers‚ the necessity of using airlines’ services and the high prices charged by most
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SID: 313019886 TPTM6160 Aviation Management and Logistics Assessment 2: Airline benchmarking Annotation This assignment deals with benchmarking of four different airlines. Each airline is compared to others in multiple different criteria and ranking is assessed. At the conclusion there is overall comparison and final ranking is presented. Table of contents Annotation ..................................................................................................................
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invest the money wisely. II. Company’s Background: Turkish Airlines is a government company that was established on May 20‚ 1933 as Devlet Hava Yollari (DHY) (State Airlines Administration) and it is a department of Turkey’s Ministry of Defence. Its fleet have been made up of a
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Company Profile Kingfisher Airlines Limited is an airline based in Bangalore‚ India. It is a major Indian airline operating 218 flights a day and has an extensive network to 37 destinations‚ with plans for regional and long-haul international services. Its main bases are Bangalore International Airport‚ Bangalore‚ Chhatrapati Shivaji International Airport‚ Mumbai and Indira Gandhi International Airport‚ Delhi. Kingfisher Airlines‚ through one of its holding companies United Breweries Group‚ has
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My problem is bigger than yours The short story ”Fireweed” is written by Sky Brannon in 2009. The story is about Baluta‚ who is working as a carpenter. It’s the remembering day for the loss of his sister. Baluta is working for a lady named Tiffany. Throughout the day he is continuing to think about his sister‚ but at the time Tiffany mentions the word “fireweed”‚ he starts thinking about the murder of his father and grandmother. He doesn’t want to think of that day. The story is told in a third
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5.3 Critical Response (Final Draft) The story told in Joe Johnson’s film October Sky (1999) is a beautiful one and a true one. I was really enthusiastic to watch this movie‚ because I love to watch movies based on true stories. I find they teach us many lesson through their experiences. The four teenage boys Homer Hickam‚ Quentin Wilson‚ Roy Lee Cooke‚ and Sherman O’Dell are very devoted to fulfill their dream of rocketry. The boys are first inspired by the Sputnik 1‚ the first satellite launched
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