The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Case Study #2 FHE Inc. Operations Management FHE is a multimillion-dollar company that manufactures pumps and related fluid-handling equipment. The manufactured equipment transfers various types of liquids‚ from paint to food products. These pump are used by automobile and appliance industries‚ allowing performance in vehicle servicing and home construction‚ to name a few. Over the past five years‚ sales and profits have increased as a result of new product introductions. The organizational
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failure of Refco Inc.; a New York based multinational commodities and forex brokerage firm. It focuses on the strategy deployed by the company’s executives in perpetrating fraudulent acts in misrepresenting the company’s financial accounts; the revelation therein have been described by many as one of the largest bankruptcy cases in the history of the United State’s financial services industry. A critical analysis of the principal methods used in falsifying the company’s financial statements is
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Fitbit Inc. was founded by James Park and Eric Friedman in 2007. The duo‚ realized that sensors and wireless technology had advanced to a point where they could bring remarkable experiences to fitness and health. This realization led to the conception of a wearable device with activity trackers and wireless-enabled technology that can measure various data and track activities related to health and fitness such as heart rate‚ quality of sleep‚ steps walked‚ steps climbed etc. Fitbit Inc. is devoted
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IBM and a leader in personal computers‚ it watched its et share slide as it was slow to integrate Microsoft products into its operating systems. Apple had a policy of trying to maintain their current clientele by innovative products‚ but have since began a new aggressive campaign aimed at attracting new customers thus brightening the company’s outlook. Economic Segment Apple Computers Inc. was positioned in the computer industry and still is‚ but it has managed to avoid direct competition in
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Behavioral Sciences | Apple Inc. | Group 1 Project | TABLE OF CONTENTS Introduction 3 External Environment 3 Customers 3 Suppliers 4 Competitors 7 Regulatory Environment 8 New Entrants 8 Substitutes 10 Conclusion 10 INTRODUCTION Apple Inc. is an American multinational corporation that designs and markets consumer electronics‚ computer software‚ and personal computers. The company’s best-known hardware products include the Macintosh line of computers‚ the iPod‚
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Kaitlin Tolley MGT 331 Case 4: MagRec Inc. 1. If I were the manager I would have pushed for a more moral‚ honest solution to the problem with Partco. The company should have owned up to the poor quality parts and offer to fix any damaged parts for customers. Even though it would have cost the company time and money‚ it was the right thing to do. I think that if the company were to explain the situation to Partco- with the one bad batch of parts‚ and assured them that it wouldn’t happen again and
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Abercrombie‚ Inc. Case Study Problem Abercrombie‚ Inc. is faced with the decision of how best to grow their company given their current available investment opportunities. There are some unique issues to consider while analyzing these investment opportunities. Abercrombie has been at most a two-product company throughout its history as a firm‚ thus adding additional product lines could potentially strain the company’s production and overheard allocation. Furthermore‚ presses are formatted
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FIFE SOLUTIONS LTD SECTION A: STARTING UP Fife Solutions Ltd‚ a firm of IT consultants was set up by Pradeep Sharma and Justyna Brown 10 years ago. It had always been their dream whist at University to set up their own business but immediately after graduating‚ they went their separate ways and gained experience in the IT field. A generous development grant from the government allowed them to pursue their dream and Fife Solutions was born. This new company allowed Justyna and Pradeep to play
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CALIFORNIA SYSTEMS CORPORATION (CSC) Executive Summary: Since CSC has decided to broaden its reach by entering the personal computing industry and made a strategic decision to outsource the DVD drives due to the manufacturing costs involved‚ it needs to decide on the sourcing strategy and select a supplier which would optimize its cost over the long run and result in profits for the company. On the basis of the suppliers considered‚ an evaluation scorecard has been formed which would rate the
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