Tourism Management 30 (2009) 890–899 Contents lists available at ScienceDirect Tourism Management journal homepage: www.elsevier.com/locate/tourman Herzberg’s Two-Factor Theory of work motivation tested empirically on seasonal workers in hospitality and tourism Christine Lundberg a‚ *‚ Anna Gudmundson b‚ Tommy D. Andersson c a School of Business and Informatics‚ University College of Borås‚ Boras 501 90‚ Sweden ETOUR‚ Mid-Sweden University‚ Ostersund‚ Sweden c School of Business‚ Economics and
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A study of the relationship between motivation‚ job satisfaction and turnover in hotel industry A case study of Crown Plaza Hotel in China Chapter 1: Introduction 1.1 Background of the research 1.2 Research aims and objectives 1.3 Overview to research methodology 1.4 Outline of dissertation Chapter 2: A brief introduction of the hospitality industry in China and Crown Plaza Five- Star Hotel 2.1 The hospitality industry development in China Today
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Introduction What is motivation? Motivation is difficult to explain and even harder to "turn on" in people. Webster defines motivation as "an act or process of motivating; the condition of being motivated; a force‚ stimulus‚ or influence: incentive or drive" ("Motivation"). It is most often the job of the manager to use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate
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Aspect of Company Performance Factors to be Considered Organizational Goal (per quarter) Actual Performance (most recent quarter) GAPS Financial Quarterly Profit Results Inventory Turnover (rate of product manufactured in that quarter sold within 1-2 months) $20‚000 90% $25‚000 110% Quarterly profits were higher than anticipated ($25‚000 versus $20‚000)‚ as was inventory turnover rate (110% versus 90%). Customer Customer Satisfaction Rate Customer Recommendation Rate (rate of new business
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Mphil Educational leadership Teacher Motivation and Student Achievement in Senior High School By: Gordon Gyasi Yeboah Jnr Teacher Motivation and Student Achievement Senior High School Students ProQuest Dissertations and Theses‚ 2011 Dissertation Author: Stephanie S Hayden Abstract: Motivation has been used to encourage teachers as well as students themselves to increase students’ academic performance. Although research on motivation is extensive‚ few researchers have
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Motivation at Ryanair Ricardo Lopes UC - MBA 2010-2013 Organisational Behaviour Introduction Nowadays flying for a few pounds is a reality in Europe‚ due to low cost airliners‚ like Ryanair. Management at Ryanair has only one view‚ to reduce costs in all ways possible to give their customers the lowest price in the market (Boru‚ 2006). This was the type of management that changed civil aviation in the last 20 years. For this reason‚ human resources in Ryanair are considered one more resource in the
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Abstract Introduction The Pearl River Delta has been a prosperous industrial area as many other areas in China in the last 3 decades. Although there is still growing demand for garment products the competition between factories has become fierce and factories will go the extra mile to keep clients’ satisfaction and deliver goods on time. Apart of the competition between factories‚ there are other threats which are making the Pearl River Delta less attractive for apparel firms. (a) The
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[Type the company name] Motivation Report BA 2700 9/12/2013 Randol 9/12/2013 1. Describe the motivational problems of the staff at Health-Time using Maslow’s Needs Hierarchy. The staff at Health-time will be worried because Matthew’s first action as manager was to go in and fire most of the office staff. This will have them feeling that their safety‚ their need to feel secure and stable is being threatened. When Matthew puts a complete stop to idle chatter on the job
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The Role of Motivation as a Moderator of the Job Demand– Burnout–Performance Relationship among Service Employees in a Social Marketing Campaign Rajeev Verma*‚ Jyoti Verma** The key to a successful implementation of any social marketing campaign is learning what will work with the target population for sustained behavioural change. To foster this process‚ the role of frontline employees is very crucial. The purpose of this study is to investigate the role of job motivation in the burnout process
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Work Experience SAMPLE LETTER OF MOTIVATION 1 Dear Sirs‚ I am interested in working for a Tour Operator. I have knowledge of the way travel agencies work because of my professional experience in Spain and my degree in Tourism. I would like to have experience in a British environment to gain knowledge of the working style of a Tour Operator in England and also to improve my English. My professional experience in a travel agency is in selling by telephone‚ explaining the itinerary of
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