Case study: Staffing a call center California Children’s Hospital has been receiving numerous customer complaints because of its confusing‚ decentralized appointment and registration process. When customers want to make appointments or register child patients‚ they must contact the clinic or department they plan to visit. Several problems exist with this current strategy. Parents do not always know the most appropriate clinic or department
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1) In the healthcare field‚ Staffing is always going to be a challenging issue that most department encounter whether it may be on the bedside or even within the administration side. However‚ such challenges can be overcome and solution can be found. There are other issues that nursing care problem can arise and with the technology advancing this can cause a challenge to some nurses that are used to the old fashion way of charting. Some hospitals do not use computers to chart‚ but still hand write
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Tanglewood Case Study 3: Recruiting 1. Recruitment Guide for Store Associates Position: Store Associate Reports to: Shift Leaders‚ Department Managers‚ Store Manager‚ and Regional Manager Qualifications: All are welcome to apply *Having a basic knowledge of retail and customer service principles is a plus Relevant labor market: Washington and Oregon Timeline: None- continuous recruiting Activities to undertake to source well-qualified candidates: Local newspapers‚ radio‚ television Post
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Recruiting Like many retailers‚ Tanglewood experiences a stable rate of turnover‚ and thus recruiting efforts remain high. The methods used by Tanglewood vary from many regions in which they serve‚ and by gauging these methods we are able to optimize and perhaps unify company operations. By reviewing the recruiting methods used by Tanglewood‚ we will be able to devise a guide that can be functional along with Tanglewood developing recruiting services which reflect Tanglewood’s unique personality
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● TANGLEWOOD CASEBOOK for use with STAFFING ORGANIZATIONS ● ● 6th Ed. Kammeyer-Mueller | | TANGLEWOOD CASEBOOK To accompany Staffing Organizations‚ sixth edition‚ 2009. Prepared by John Kammeyer-Mueller Warrington College of Business University of Florida Gainesville‚ Florida Telephone: 352-392-0108 E-mail: kammeyjd@ufl.edu Copyright ©2009 Mendota House‚ Inc. Herbert G. Heneman III President Telephone: 608-233-4417 E-mail: hheneman@bus.wisc.edu |INTRODUCTION
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Donald Penchiala‚ Director of Staffing From: Consultant Date: February 6‚ 2011 Re: Labor Forecast Study After conducting a thorough analysis of the future labor demands for the retail industry‚ and studying environmental factors affecting those demands‚ I have combined historical statistical data‚ the mission of the company‚ and EEO requirements to obtain a recommendation for future hiring strategies for Tanglewood. I have attached the results of my study‚ which will provide your company
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Case Description/Introduction The Tanglewood Company is concerned with companies like Target and Kohl’s creating more direct competition for their company. With that‚ Tanglewood must ensure they set themselves apart from their competitors by hiring the most qualified staff who will deliver memorable experiences to their customers. This exceptional service will guarantee their store will stand apart from their competitors. Identification of Business Strategy/Goals Tanglewood is committed to
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RECOMMENDATIONS REGARDING TANGLEWOOD STAFFING In regards to talent‚ my recommendation would be for Tanglewood to develop the majority of its core workforce rather than acquire. The importance for employees to share in the long term organizational value and culture gives way to the need for internal development of the core workforce. Due to the organizational structure of each store having an assistant manager that is responsible for Human Resource‚ and also because of the organization
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discrimination case Ms. Riyadh will have to establish a Prima Facie Case proving religious and gender or sex discrimination. The company (ABC) will have the burden of proof of proving their failure to promote Ms. Riyadh to a higher position is not related to her religion or her sex. Ms. Riyadh has to prove she was intentionally discriminated against due to said reasons. Ms. Riyadh’s Prima Facie will be based on both sex and religious discrimination. Her religious discrimination case is based on the
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Case Seven: Selection Decision Making My name is _____ and I am currently a consultant of Manger Consulting. Our mission is to provide our expertise in management and staffing services of other organizations I’ll have recommendations on selection decision making for Tanglewood. A detailed selection plan will be generated for the new manager position in Spokane‚ a panel will be developed for the selection making decision‚ and guidelines that can be used throughout the chain will be completed. Selection
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