PGBM03 OPERATIONS MANAGEMENT Module Guide & Study Material Pack Module Leader: Dr Tie Xu SUNDERLAND BUSINESS SCHOOL PGBM03 OPERATIONS MANAGEMENT Welcome to PGBM03 Operations Management This module is designed to give an introduction to that part of the organization which is responsible for creating and delivering its products and services. Organizations only continue to exist if they meet their customers’ requirements. Whilst “Marketing” has the role of identifying these requirements
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Controlling the future is something humanity would never be able to do. This is one of the most interesting topics about the Greek tragedy of Oedipus and the theme that makes the story to happen. That anxious feeling about knowing what’s going to happen has always been a main characteristic of humankind‚ as they try to figure and control everything‚ even if it’s out of their boundaries. The story of Oedipus clearly shows a hypothetical situation in which specific people are able to predict the future
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pharmacist began experimenting with combinations of spices‚ juices‚ and syrups trying to create a refreshing new drink to serve his customers. He succeeded beyond all expectations because he invented the beverage known around the world as Pepsi-Cola. The business began to grow‚ and on June 16‚ 1903‚ "Pepsi-Cola" was officially registered with the U.S. Patent Office. Pepsi-Cola’s first bottling line resulted from some less-than-sophisticated engineering in the back room of Caleb’s pharmacy. Building a strong
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The HKUST Business School Master of Science in Global Operations ISOM 5700 Operations Management Fall 2014 Instructor: Professor Albert Y. Ha Department of Information System‚ Business Statistics and Operations Management Room 4023‚ LSK Business Building (852) 2358 7724 imayha@ust.hk http://www.bm.ust.hk/~isom/staff/imayha.html Teaching Assistant: Edmond Ho imhcf@ust.hk Course web site: http://lmes2.ust.hk Course Description Operations management is the management of business
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Generally‚ the term cost of production refers to the ‘money expenses’ incurred in the production of a commodity. But money expenses are not the only expenses incurred on the production of a commodity. There are number of services and inputs such as entrepreneurship‚ land‚ capital etc.‚ which are offered by an entrepreneur without changing any price or receiving any payment for them. While computing the total cost of production‚ allowance should be made for such expenses. It is therefore essential
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Critical Decision areas of operation management I. Goods and service design. According to Henzer (2004)‚ design of goods and design defines much of the transformation process. The factors of cost‚ quality and human resources must be made during the stage. Operation management of product and services is also different because due to different characteristic and tangible / intangible feature. II. Quality. Customer has a very high quality standard nowadays and operation management decision in quality
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those which: A) Only involve senior managers B) Require the input of external consultants and management accountants. C) Seek to move the whole organisation towards its overall long-term goals D) Define the position of a business unit with respect to its operational capabilities 2) The determination of performance priorities is normally influenced by: A) The specific needs of the company’s customer groups B) The stage of the life cycle at which
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Contents Introduction 1 1. Key challenges that have become very significant to IKEA managers with regard to operations management 1.1 Changing Technologies 1.2 Continued Globalization of Markets 1.3 Changing Customer Expectations 1.4 Changing Job Designs 1.5 Quality Management 1.6 Global Manufacturing 3 3 4 5 6 6 7 2. Areas of operations management likely to to have the most impact on the success of IKEA
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access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead
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Accounting Standard Board Tracy L Duran ACC/541 February 23‚ 2015 Leslie Crews Accounting Standard Board Introduction Accounting was created thousand years ago. Many companies use accounting system to record‚ maintain and report‚ and analyze business financial transactions. Because managers and investors make their business decisions base on the Financial Statement‚ the information that obtained from the Financial Statement must be concise and reliability. Budgets and performance reports provide
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