STRATEGIC FINANCIAL MANAGEMENT CASE STUDY: “South Star Drug” South Star Drug is a chain of drugstores in the Philippines. It was established in 1937 as a small business venture engaged in the retail of Chinese herbal medicines‚ located in Naga City‚ Philippines. Today‚ South Star Drug‚ otherwise known as SSD‚ belongs to the top 1‚000 corporations of the Philippines. It has spread out its outlets with 143 branches in all found in various parts of Central Luzon‚ Southern Tagalog‚ Metro Manila and
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reference to five star hotels in India” has studied on the aspects of Customer Relationship Management practices followed in India; Studying the effect of CRM practices on the service quality as perceived by the customers of the hotels in the study; Determining the word-of-mouth advertising and referrals gain by the hotels as outcome of CRM and Analysis of impact of CRM practices on satisfaction‚ retention‚ grievances‚ perception of brand image and loyalty of existing customers. The study has employed
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Name: Charles A. Ford____________________Case #: 1 2 3 Date:_14 Feb 2013__ 1. Skim the Case Key Person: Rochelle Beauport | Position: Assistant Brand Manager | Other People: Syd Gillman VP of Marketing | What: Rochelle believes women and minorities cannot hold a position in upper management | Why: Rochelle received a lateral position instead of a management position | When: The situation needs to be resolved Immediately | 2. Identify the issues and related OB concepts
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Jitendra Kumar Chaurasiya PCOM no. : 166 IIM Lucknow KPCL Case Study Solution Problem at hand: This case is about KCPL which was started in 1945‚ by Mohan Kumar Gupta. It started business in the candy industry but subsequently moved to “Glucose biscuit” Industry with “MKG” brand. There were two national player “A-one and International biscuits” in the market. In year 1986-87 the company incurred losses. A-one with sales over 1200 tonnes/month wanted to increase its production capacity by
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Ancol Ltd. Case Study Executive Summary: Ancol Ltd. hired Paul Simard as the manager of their Jonquiere‚ Quebec plant. Simard observed that relations were strained between management and employees and‚ through information from a seminar he had attended‚ ordered the removal of time clocks. This action brought an onset of negative consequences that ultimately led to a further diminishing of relations between the employees and management‚ accounting issues due to lack of accountability‚ and problems
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environment? Every time a customer contact or interact with Gold Star‚ is the moment of truth of Gold Star. Customers usually evaluate the products and compare their expectations with the actual outcomes. In Gold Star’s case‚ the moment of truth is reservation‚ ordering‚ dining services and drive-through services. 2. What implications would the segmentation of Gold Star’s customers have on their customer focused practices? Gold Star divides their customers into two categories: direct customers and
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At this time‚ a full overview of this case was given. Which is as follows: I explained the client is in Star plus waiver‚ a 30 day letter was issued from ASH on 1/6/17 and an MDU slot was requested on 1/6/17 and then again on 1/12/17 as I did not get a returned email that Cindy Pollan had already retired. Nor did I get a returned phone call from her voicemail‚ which was still active. After speaking with other DADS/HHSC contacts‚ I got your information and we spoke on 1/25/17. This was the date his
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Introduction NFI ltd is well known as a manufacturer company that has been producing accessories for both women and men. The company has been operating for more than 10 years and is famous for creating the most affordable accessories‚ yet very high in quality. NFI ltd has produced over 100 thousands of accessories over the 10 years. Each year‚ the demand of the accessories produced by NFI ltd has increased rapidly over Asia. The company has targeted to distribute their product through Europe and
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The Solution In Synaptics Solutions’ recommendation‚ Filton College chose to purchase some sort of Meru Networks wi-fi system. Synaptic Solutions began the changeover by disconnecting the legacy equipment thought to be causing the networking problems. Shortly thereafter‚ they began deploying the Meru Networks networking kit. Within the primary period‚ twenty-one Meru AP201 Entry Points (APs) have been set up through the entire WISE campus and a Meru MC3050 controller had been combined with
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About the Lima Tire Plant Located in Lima‚ Ohio‚ the plant building encompassed over 1.5 million square feet and was situated on 128 acres of land. About 1‚120 people were employed at the Lima location: 970 were hourly employees and 150 were salaried employees. The hourly personnel at the plant were unionized by the United Steelworkers (USW)‚ which had merged with the United Rubber Workers in 1995. The Lima Plant had undergone a $100 million expansion and modernization effort in 2000‚ which enabled
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