Scoring Starbucks: A Balance Scorecard AnalysisUniversity of Maryland University CollegeDMBA 620October 17‚ 2014Executive Summary I signed a non-disclosure agreement with my current firm. I am unable to speak to the operations‚ strategy‚ and performance of the Fannie Mae. For this reason I have chosen Starbucks to analyze. Starbucks is an organization that has a wide moat. The Balance Scorecard as created by Norton and Porter focuses on several areas‚ which include the following: Financial Perspective
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History of Starbucks Starbucks started in 1971 when three academics opened a store called Starbucks Coffee‚ Tea and Spice in Pike Place Market in Seattle. The three academics‚ writer Gordon Bowker‚ English teacher Jerry Baldwin‚ and History teacher Zev Siegel‚ shared a passion of exotic teas and fine coffees and believed that in Seattle‚ they would be able to build a clientele. Each academic invested $1‚350 and borrowed $5‚000 from a bank to open the original Starbucks. Baldwin‚ Siegel and Bowker
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Starbucks’ Expansion Starbucks’ global corporate goal is to become the leasing coffee seller and brand in each of its expansion targets. They aim to do this through their finest quality coffee and other products‚ and by means of their high-quality customer service. Right now‚ Starbucks is known around the world but its expansion plans are still not finished. The company seems to be invincible and promising in the coffee industry right now as it already has 6‚000 outlets in 28 countries with
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MARKETING STARBUCKS CASE REPORT Section 3 – Group C Raghav Aggarwal – Meghan Collins – Pedro Geraldes Cardoso Giulia Hamard – Pascal Klein – Francesco Racanelli MIM September 2013 Intake Marketing Course Professor Shameek Sinha INDEX Executive Summary 3 Problem Statement 4 Situation Analysis 4 Alternative Strategies 5 Recommendation 6 Implementation 7 Appendix 8 2 Executive Summary In 2000 the global markets were hit
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Starbucks: Culture It is not so often that a coffee house gets to tell so much about culture. Think about a Russian coffee house that can tell foreigners about our lifestyle and our character‚ about things that are important to us in business and in personal relations‚ in gastronomical tastes and political affairs… I would not dare to name one. Yet when I think of American culture‚ I marvel at how interestingly it is reflected in Starbucks‚ the most famous and the largest coffee and coffee house
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When the announcement was made in mid 2008 that Starbucks would be closing nearly three-quarters of its 84 Australian stores there was mixed reaction. Some people were shocked‚ others were triumphant. Journalists used every pun in the book to create a sensational headline‚ and it seemed everyone had a theory as to what went wrong. This case outlines the astounding growth and expansion of the Starbucks brand worldwide‚ including to Australia. It then shifts focus to describe the extent of the store
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1. What are the key elements of Starbucks’ strategy as of 2004? The key elements of Starbuck’s strategy were as follows: a. Grow the business by constantly adding more stores around the world: The Company has had tremendous success in opening stores around the world. It has applied its global strategy effectively and has enjoyed increase in sales from global operations. b. Store design‚ planning and construction are also part of the strategy. The company began to create its own in house
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The Leadership Styles of Howard Shultz Led Starbucks Success Howard Schultz is one today’s most influential corporate leaders. Although he no longer holds the Chief Executive Officer position at Starbucks‚ he is responsible for bringing Starbucks where it is today. Leadership is a process whereby an individual‚ in this case Schultz‚ influences others to achieve a common goal. Schultz has influenced a wide range of people from the highly educated and trained executives Orin Smith and Howard Behar
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Alternatives Alternative #1 is to introduce existing products to new markets. Since Starbucks is already an established name‚ we know for a fact that people like drinking Starbucks coffee. However‚ cultural attitudes can be different around the world. This is an important fact since Starbucks is set on growing internationally. They will also face different reception to Starbucks image and taste. Statistics show that there is still a lot of opportunity to grow in current markets. These current markets
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COMPETITOR OF STARBUCKS There are the known international company that become the competitor for the Starbucks. There are: Coffee Bean & Tea Leaf The endurance and popularity of The Bean‚ as it is affectionately referred to by devotees‚ can be attributed to the high standards that were established from the beginning. From trend-setting drinks like the World Famous Ice Blended‚ to the employees who become a part of the communities they work in‚ The Coffee Bean & Tea Leaf ® has discovered the formula
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