Marketing Management COMM 3045 A Crack in the Mug - Can Starbucks mend it? Case Study Prepared for: Professor Pat Gardner Group Members: Kim Denis Tomas Lee Xame Chan Paul Stevens Table of Contents 1. Executive Summary 3 2. Problem Statement 4 3. Company Objectives 4 4. Company Background 4 5. Analysis 5-7 5.1. SWOT Analysis 5 5.2. Market Analysis 6 5.3. Competitive Analysis 7 6. Key Factors 7-8 6.1. Key Opportunities 7
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This document reviews the strategy of Starbucks. Here is a SWOT analysis of Starbucks: Strengths: • Renowned organisation • Dominance- change of logo but consumers still recognising the company • Very powerful brand in the coffee industry • Worldwide stores- ability to capture key locations with many stores in close proximity • Strong ethical values • Has the lowest staff turnover in the industry • Offers other products • Stores are in visible places • Market leader- highest share
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Starbucks Contents Introduction 3 The organization’s strategic position 3 External drivers affecting this organization 6 Value adding in Starbucks 9 Sustainability of Starbucks’s strategic position 13 Conclusion 14 References 15 Introduction Starbucks‚ the biggest coffee retailer in the world‚ grows from a small‚ regional business into the undisputable leader in the specialty coffee industry. It arrives in the UK in
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2010 Starbucks Sourcing Problems: Trying to Find a way to Protect the Environment while maintaining a high quality coffee bean Starbucks Coffee Corporation is facing some strategic decisions on its current policy with regard to partnering with NGOs. Starbucks has a long history of social involvement. “CSR originated in 1994 as the Environmental Affairs Department with a budget of $50‚000; by 2002‚ the 14-member department had a budget of 6 million. (Austin & Reavis‚ 2004) Recently Starbucks completed
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Starbucks was founded by Jerry Baldwin‚ Zev Ziegler and Gordon Bowker in 1971 in Seattle‚ U.S.A. They named their company after Starbuck from the Moby Dick novel who was a coffee lover. Starbucks sold primarily whole bean Arabica coffee. They got their supply from Alfred Peet of Peet’s Coffee and were under the agreement that once Starbucks ’got too big‚ they would have to roast their own’. Their main focus was to sell a high quality cup of coffee. In 1984 Harold Schultz joined the company as a director
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Starbucks’ Expansion Starbucks’ global corporate goal is to become the leasing coffee seller and brand in each of its expansion targets. They aim to do this through their finest quality coffee and other products‚ and by means of their high-quality customer service. Right now‚ Starbucks is known around the world but its expansion plans are still not finished. The company seems to be invincible and promising in the coffee industry right now as it already has 6‚000 outlets in 28 countries with
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Eleven lessons: managing design in eleven global brands Design at Starbucks From its beginnings as a single coffee shop in Seattle 35 years ago‚ Starbucks is now a global brand which uses design to aid the delivery of a distinctive service experience to its customers. The Starbucks Global Creative team manages regularly changing design themes while working within a global brand. Overview Starbucks uses design It has developed a strategy that allows it to balance regularly changing design
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N.Y. Starbucks Baristas Lawsuit Over Tips Grinds On ABC News Baristas suing Starbucks over its tipsharing policy say the fight for extra cash is not over after a New York Court of Appeals ruling that is part of a legal battle that has dragged on through numerous courts in multiple states. http://abcnews.go.com/Business/yorkstarbucksbaristasfighttips/story?id=19508120 Your Special Blend‚ Rewarding our partners Defines all their rewards programs from stock to retirement. Starbucks prides itself on our partners
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Scoring Starbucks: A Balance Scorecard AnalysisUniversity of Maryland University CollegeDMBA 620October 17‚ 2014Executive Summary I signed a non-disclosure agreement with my current firm. I am unable to speak to the operations‚ strategy‚ and performance of the Fannie Mae. For this reason I have chosen Starbucks to analyze. Starbucks is an organization that has a wide moat. The Balance Scorecard as created by Norton and Porter focuses on several areas‚ which include the following: Financial Perspective
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Supervisory Starbucks Case Study Questions: 1) Starbucks’ employees can be seen as a formal team as opposed to an informal team. Differentiate between ‘formal’ and ‘informal’ teams. 2) The employees of Starbucks retail shops clearly work together well as a team. List four characteristics of teams that have ‘gelled’ together. 3) “… the numbers of employees are usually from three to six.” a. Why is the size of team an important factor? b. What are the benefits to Starbucks of having
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