Starbucks Case Study Arenas Product: Coffee drinks; paraphernalia for the preparation of coffee; breakfast menu(some locations); Frappuccino; Ice cream Market: A high income segment of young and college educated adults; a group that tends towards higher luxury consumption levels Geography: Globally Core Technology: Marketing and Branding; Standardization of product Value of Creation: Strict quality controls in its coffee sourcing and customer service; Free Wi-Fi; cozy atmosphere; rich taste
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Starbucks Case Study Overview Starbucks Corporation is an international coffeehouse chain based in Seattle‚ Washington. Starbucks is the largest coffeehouse company in the world. Starbucks sells drip brewed coffee‚ espresso-based hot drinks‚ other hot and cold drinks‚ snacks‚ and items such as mugs and coffee beans. Many of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores. Starbucks’ Italian
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Strengths Global presence Starbucks has a widespread global presence. The company operates about 13‚168 retail store locations. The company ’s widespread presence provides it with widespread brand recognition and a strong customer base. A disciplined innovator Starbucks is a disciplined innovator. The company effectively manages its innovation time line generating consistency in same store sales. Starbucks ’ ability to roll out new products relatively quickly is a considerable competitive
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Q1. Identify the controllable and uncontrollable elements that Starbucks has encountered in entering global markets. Controllable Elements: Strong competition The international coffee market is a very competitive market. There are increasing numbers of competitors‚ such as full service restaurants and other coffee shops‚ entering the growing specialist coffee market in recent years. Starbucks must be aware of this strong competition all over the world and try to maintain its operational advantages
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labor." --Howard Schultz Founder and CEO of Starbucks According to this statement‚ the human resource is the number one resource in Starbucks Corporation. Schultz believes that happy employees are the keys to competitiveness and growth. In 1996‚ Starbucks employed approximately 16‚600 individuals‚ including roughly 15‚000 in retail stores and regional offices. * All of these "happy" employees help account for another of Starbucks ’ intangible resources--the company ’s reputation for
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Starbucks History Starbucks was established in Seattle‚ USA in 1971 and today‚ there are 17‚009 stores in 50 countries. The present CEO of Starbucks‚ Howard Schultz joined this company in 1982‚ however‚ he left it for a short time and started own Italian style coffeehouses. After that‚ he returned in 1987 for purchasing Starbucks with the help of local investors. Products B2C: Business to Customers Starbucks sell coffee‚ handcraft beverage‚ merchandises‚ fresh food‚ consumer product and
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How does Starbucks’ policy of corporate social responsibility impact the company’s bottom line? According to Porter and Kramer (2006)‚ “Proponents of Corporate Social Responsibility (CSR)‚ use four arguments‚ moral obligation‚ sustainability‚ license to operate‚ and reputation as justification for implementing CSR programs and practices (p.3). Moral obligation is the duty to be a good citizen and do the right (socially responsible) thing. Sustainability requires responsibility managing both environmental
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Company STARBUCKS These days Starbucks owns more than 18‚000 stores in 62 countries and is the premier roaster and retailer of exclusive coffee in the world. Back in 1971‚ when the first Starbucks opened‚ the company already had two intentions to give to people every single day till now: share specialty coffee with friends and help to make the world a little better. In 1981‚ Howard Schultz‚ the chairman‚ president and chief executive officer of Starbucks‚ walked into a Starbucks store for
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financial records. Starbucks profitability has been rising for the past few years and is now 14%. The company also outmatches its nearest competitors with 24.54% return on investment and 29.16% return on equity. 2. No. 1 brand in coffeehouse segment‚ valued at $4 billion. Starbucks has a strong brand reputation associated with quality coffee and excellent customer service. Its brand is the most valuable brand in coffeehouse segment and is valued at $4 billion. 3. “Starbucks experience”. One of
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increased from $1.3 billion in fiscal 1998 to $1.7 billion in fiscal 1999‚ due primarily to the Company ’s store expansion program and comparable store sales increases. As part of its expansion strategy of clustering stores in existing markets‚ Starbucks has experienced a certain level of cannibalization of existing stores by new stores as store concentration has increased. However‚ management believes such cannibalization has been justified by the incremental sales and return on new store investments
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