MBA ProMA Customer Analysis‚ Buying Behavior and Segmentation Professor Hossein Dadfar Customer Analysis What do you need to know about your customers? Professor Hossein Dadfar 1 What you need to know Who buys the product / service Who uses the product / service What customers buy How they use the product/services Where customers buy When customers buy How customers choose Why they prefer a product How they respond to marketing programs Will they buy it (again)? Dadfar
Premium Marketing Decision making Decision theory
Customer Analysis Netflix has a wide range of customers‚ “23 million” roughly from teenagers all the way to senior citizens (Knee J.A). The primary customers are the primary users‚ but one Netflix account isn’t jut automatically for one person it could be a family who uses it‚ or even a household of college kids. Being an on-line DVD rental store‚ Netflix combines the growing Home Entertainment Market and the Internet. Unlike brick-and-mortar video rental business‚ Netflix incurs
Premium Renting Rental shop
Starbucks’ value chain system‚ in the beginning‚ created additional value on its products‚ which the customers are willing to pay for. Hence‚ the firm is not reluctant to charge above-market prices for its products. In fact‚ its customers are not looking for the prices of the coffee but they are seeking for the quality of the products and brand image that the company offers. Let us then examine the Starbucks value chain and how it contributed to the company’s current downfall. In the Starbucks
Premium Management Marketing
{draw:rect} {draw:frame} Santiago‚ 17 de Agosto de 2009 Análisis de la Industria. El caso de Starbucks trata la industria del café Premium‚ principalmente en los mercados de Estados Unidos y Canadá. Es necesario comprender la evolución de la industria‚ desde el producto servido (listo para beber)‚ hasta sus productos complementarios y otros‚ como derivados del propio café Premium (helados y bebidas). A continuación se analizan las distintas fuerzas de esta industria: Rivalidad
Premium Empresa Estado
Gross margin is calculated by subtracting cost of goods sold from total sales divided by sales. The result‚ a percentage‚ is the amount a company is able to retain after incurring direct costs of production. Coffee retailer‚ Starbucks‚ has seen a steady rise in its gross margin over the last five fiscal years‚ from 56.29% in 2012 to 60.07% at the end of fiscal year 2016; rising roughly 1% each year‚ as seen in the chart below: Date Revenue (In millions) (Cost of Goods Sold) Result September 30‚
Premium Starbucks Coffee Generally Accepted Accounting Principles
Starbucks Corporation Board of Directors and Board Committee List As of March 20‚ 2013 Board of Directors Howard Schultz (Chair) Starbucks Corporation‚ chairman‚ president and chief executive officer William W. Bradley Allen & Company LLC‚ managing director Robert M. Gates Former Secretary of Defense Mellody Hobson Ariel Investments‚ LLC‚ president Kevin R. Johnson Juniper Networks‚ Inc.‚ chief executive officer Olden Lee PepsiCo‚ Inc.‚ retired executive Joshua
Premium Management occupations Board of directors Corporate governance
Mode of entry The mode of entry used by Starbucks in entering the Holy Land‚ Israeli market was joint venture with a local firm. Joint venture is defined as a business arrangement in which two or more parties agree to pool their resources for accomplishing specific objectives (Investopedia‚ n.d.). In other words‚ a new commercial enterprise is formed and is its own entity‚ distinct from the partners’ other business interests. In August 2001‚ Starbucks Coffee Company has expanded its business internationally
Premium Starbucks Howard Schultz Coffee culture
MEDIA RELEASE 22nd March 2010 Tonino Lamborghini Caffè is pleased to announce its role as support sponsor and official coffee supplier to the 2010 Melbourne International Flower & Garden Show. The Melbourne International Flower & Garden Show is recognized by Tourism Victoria as one of the State’s ‘Hallmark Events.’ Receiving extensive promotion throughout Victoria‚ Australia and overseas‚ the Melbourne International Flower & Garden Show joins other world-class Victorian events‚ such as the Melbourne
Premium Australia Victoria
Customer analysis Disney Primary target market So who are the customers of Walt Disney? Walt Disney’s target market is 4-12 year old boys and girls. Thus it targets a very widely diverse market. Including the younger half that are still little children and the older half that are more or less becoming adolescents. This segmentation is made because the older half has a lot more influence over their parents decision making. These children are also heavy users of the brand because they experience
Premium United States Walt Disney Disney Channel
SWOT Analysis of Starbucks Strengths (internal) Many store locations Brand loyalty/equity (I have heard people say that Dunkin’ just doesn’t do it for them in the morning) Product consistency Employees receive benefits Atmosphere consistency (free WIFI & lounge/restaurant atmosphere) Employee benefits * Eco‐friendly practices‚ for Starbucks is concerned with conserving energy‚ water‚ controlling climate change and recycling * Encourages commitment to environmental leadership
Premium Starbucks Coffee Energy conservation