Silo Busting: How to Execute on the Promise of Customer Focus by Lance A. Bettencourt and Anthony W. Ulwick In 2001‚ under price pressure from the government and managed health care organizations‚ GE Medical Systems (now GE Healthcare) created a unit‚ Performance Solutions‚ to sell consulting services packaged with imaging equipment as integrated solutions. These solutions‚ priced at a premium‚ were intended to enhance productivity by‚ for instance‚ reducing patient backlogs. At the time‚ lots
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As previously mentioned‚ we will be using focus groups as our method of gathering data. The site/date that we will be using for our focus groups is our classroom on the 17th of November‚ and will consist of our classmates willing to participate in our focus group. For our second focus group‚ we have not set a date/location‚ but soon will‚ and will have participants who are all CI students between the ages of nineteen and twenty-six years old. The site what we will be using will hopefully be a classroom
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Research Questions While preparing the discussion guide for the focus groups‚ we developed a few different research questions that applied to our focus group. One research question was why people adopt from an animal shelter. For this question we asked‚ what the thoughts on obtaining an animal from an animal shelter were‚ what factors do they look at when choosing a pet‚ and what are the benefits and draw backs of adopting an animal from a shelter? Another research question was how the condition
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would expect to use in the evaluation would be people inside the educational program for example faculty members‚ students along with other learners‚ and administrators. Second would be my people outside of the education program‚ which would be groups of students‚ administrators‚ and teammates. Third‚ I would have to say that records would include grades and test scores of the students to measure their performance. Also databases that will be kept up by the institution and program. Some of the
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Focus Group Reflection Paper December 23‚ 2013 Focus Group Reflection Paper Effective coaches or mentors may perceive themselves as responsible for growth and change with a mentee. Achieving the work and utilizing the expectations of characteristics and types of support will help the mentor or coach focus on the effectiveness of the mentee. This paper will include the types of support offered by an effective coach or mentor. Qualities and Beliefs Finding a good mentor that will match the
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My Starbucks Idea Brews Customer Feedback at Starbucks Starbucks Corporation is an international coffee and coffeehouse chain based in Seattle‚ Washington‚ United States. Starbucks is the largest coffeehouse company in the world‚ with 16‚120 stores in 49 countries‚ including around 11‚000 in the United States‚ followed by nearly 1‚000 in Canada and more than 800 in Japan. The company culture focuses on customers and what they have to say. And here Starbucks faced the challenge: how to shape conversations
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Starbuck ’s has become a staple of American culture and for the most part‚ if you are in your 20 ’s‚ you have grown up with it and this has become what you expect coffee to be. Who can blame you‚ it is everywhere‚ so "wake up and smell the coffee"! I plan to tell you about the strategies that this giant uses‚ that have taken it from humble beginnings to a worldwide phenomenon. I also intend to explain how Starbucks is taking China by storm‚ mainly because marketer / entrepreneur Howard Schultz ’s
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Marketing research. Online and traditional focus groups. Focus groups are a method of group interviewing in which the interaction between the moderator and the group‚ as well as the interaction between group members‚ serves to elicit information and insights in response to carefully designed questions. The dynamic nature of the questions asked by the moderator and the group process‚ produces a level of insight that is rarely derived from ’unidirectional ’ information collection devises such
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My design mission began with a series of focus groups to gather as much information possible. Focus groups were used as “a data collection method used to reveal people’s thoughts‚ perceptions‚ and experiences” related to this project (Wayne 2013‚ 264). We returned to the homes of the families that opted into the focus group and asked them to meet us at certain locations based on whether they were men‚ women or children. The women were to meet in my quarters on that Friday night while the children
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STARBUCKS’ SPILLS INTO CHINA Although the first Starbucks opened in 1971 it wasn’t until the 1990s that the company became the iconic coffee symbol of America. Starbucks’ popularity exploded along side a changing generation of young Americans who were on the move and connected to the world-wide-web‚ while yearning for bigger and better‚ no matter the cost. This generation quickly became known as the "_Starbucks Generation_" and now‚ a decade later; it’s spilling over into a thriving China. Starbucks
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