offer to another that is essentially intangible and does not result in the ownership of anything. Experiences represent what buying the product or service will do for the customer Chapter 8 - slide 1 Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall Chapter Eight Products‚ Services‚ and Brands Building Customer Value Copyright © 2009 Pearson Education‚ Inc. Publishing as Prentice Hall AwS/MKT202/NSU Chapter 8 - slide 2 What Is a Product? Levels of product and services Core benefit
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Riza De Asis Jenn Kepka WR 121: TR 1:00 p.m. April 23‚ 2013 Once-in-a-Lifetime Experience A young plain Jane‚ who is cheerful but sometimes sensitive‚ who loves smiling with chubby cheeks‚ had a dream to fulfill. Since I was twelve‚ I had been dreaming to travel around the world especially to the Western parts in the world map. When my parents happily told the whole family that my one and only brother‚ Robert – who is 4 years older than me - would be going to Seattle‚ United States of America
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MEDIA RELEASE 22nd March 2010 Tonino Lamborghini Caffè is pleased to announce its role as support sponsor and official coffee supplier to the 2010 Melbourne International Flower & Garden Show. The Melbourne International Flower & Garden Show is recognized by Tourism Victoria as one of the State’s ‘Hallmark Events.’ Receiving extensive promotion throughout Victoria‚ Australia and overseas‚ the Melbourne International Flower & Garden Show joins other world-class Victorian events‚ such as the Melbourne
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Case study Title: Starbucks Executive summary: Starbucks has successfully established itself as the premium coffee leader in China with great brand recognition and high customer satisfaction. Its inspirational‚ progressive‚ professional and intellectual image has been widely accepted by a variety of the Chinese l customers including. External environment impacts the enterprise ’s business to a large extent. While a company cannot change the external environment‚ internal business strategy can
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1. What factors accounted for Starbucks’ extraordinary success in the early 1990’s? What was so compelling about the Starbucks’ value proposition? What brand image did Starbucks develop during this period? Is the value proposition still valid in 2002? The extraordinary success Starbucks experienced during the early 1990s resulted from Howard Schultz’s passion and vision to create a coffee culture in the United States similar to the coffee culture he experienced while traveling to Italy. Schultz’s
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Customer analysis Disney Primary target market So who are the customers of Walt Disney? Walt Disney’s target market is 4-12 year old boys and girls. Thus it targets a very widely diverse market. Including the younger half that are still little children and the older half that are more or less becoming adolescents. This segmentation is made because the older half has a lot more influence over their parents decision making. These children are also heavy users of the brand because they experience
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SWOT Analysis of Starbucks Strengths (internal) Many store locations Brand loyalty/equity (I have heard people say that Dunkin’ just doesn’t do it for them in the morning) Product consistency Employees receive benefits Atmosphere consistency (free WIFI & lounge/restaurant atmosphere) Employee benefits * Eco‐friendly practices‚ for Starbucks is concerned with conserving energy‚ water‚ controlling climate change and recycling * Encourages commitment to environmental leadership
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The Starbucks Corporation was founded by three entrepreneurs at the place called Seattle in 1971. Initially they were selling of whole bean coffee in one Seattle store and by the year 1982 the business had grown tremendously and has opened five stores selling the coffee beans‚ a roasting facility‚ and a wholesale business for local restaurants. When the Starbucks started its business it was only a small retail coffee shop as like the other coffee shops. The main vision of the Starbucks owners
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economy growth slowdown‚ it did not cause a serious influence for chain coffee shop. As Howard Schultz said‚ CEO of Starbucks‚ “I don’t think we had a business plan for the severity of what has taken place. History demonstrated to us that a downturn in the economy would not affect us‚ and in fact‚ we would be recession-proof.” (Katie Couric‚ 2008) Based on Financial Times‚ Starbucks revealed that strong earnings of $242m of 2008‚ a jump from the $64m it recorded during the comparable period last year
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References: Glasby‚ J. (2012) “Understanding Health and Social Care” 2nd edition‚ The Policy Press‚ p.114 Tricker‚ B Wong‚ V. (2013) “Starbucks flexes its political muscle with petition” Bloomberg‚ Available at:http://www.businessweek.com/articles/2013-10-11/starbucks-flexes-political-muscle-with-petition http://research-methodology.net/starbucks-pestel-analysis/ Understanding the nature of each of these forces gives organizations the necessary insights to enable them to formulate the appropriate
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