Marketing Management COMM 3045 A Crack in the Mug - Can Starbucks mend it? Case Study Prepared for: Professor Pat Gardner Group Members: Kim Denis Tomas Lee Xame Chan Paul Stevens Table of Contents 1. Executive Summary 3 2. Problem Statement 4 3. Company Objectives 4 4. Company Background 4 5. Analysis 5-7 5.1. SWOT Analysis 5 5.2. Market Analysis 6 5.3. Competitive Analysis 7 6. Key Factors 7-8 6.1. Key Opportunities 7
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Script When you are sitting in the Starbucks and look around‚ you will see this scene: Full of laptop computers and iPads Executives replying their emails Students doing their assignments Business people discussing their business activities The environment of Starbucks is unique when we think about general coffee shops. So there were some unfilled customer needs before Starbucks established in the US coffee shop market. Store location（convenience) Affordable price Comfortable environment
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SWOT Analysis Starbucks Strengths Starbucks Corporation is a very profitable organisation‚ earning in excess of $600 million in 2004.The company generated revenue of more than $5000 million in the same year. It is a global coffee brand built upon a reputation for fine products and services. It has almost 9000 cafes in almost 40 countries. Starbucks was one of the Fortune Top 100 Companies to Work For in 2005. The company is a respected employer that values its workforce. The organisation
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cappuccino wars. 1‚ The reason for it being so popular is perhaps firstly that the branding effect. Starbucks have a great reputation in the USA and therefore when it comes to UK it has seen great perceptions from the public. Similarly for Nero and Costa. What’s more to that is they bring the US culture into UK. Before there were only Seattle Coffee with 49 shops in 1997‚ after the inception of the Starbucks followed by Costa‚ Nero and Coffee Republic the coffee shops has increased greatly. Secondly
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Starbucks’ Structure What would we do without Starbucks? Whether it’s your regular morning cup or you just need a quick pick me up‚ Starbucks are everywhere and their staff are always there to brew you a cup with while providing friendly customer service. While the baristas will be your main point of contact when requesting your drinks‚ there is also the job of Shift Manager who makes drinks as well‚ but their primary duties include managing and maintaining the store. To better understand
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March 4‚ 2013 [Starbucks ] Starbucks Case Questions In the early 1980’s‚ how did Howard Schultz view the possibilities for the fledgling specialty coffee market? What were the most important factors in shaping his perspective? In the early 1980’s Howard Schultz‚ became captivated and saw possibilities in the fledgling specialty coffee market as he studied and observed that only a few Independent
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Case Starbucks -week 1- 1. How well is Starbucks performing? Starbucks: the world’s biggest supplier of coffee drinks; but as any thing in life‚ Starbucks had its ups and downs. There’s an old saying that it is not about how you fall‚ it is about how you get up‚ and Starbucks has not disappointed when it came to getting back on its horse. The particular down began in 2000‚ when founder Howard Schultz stepped down from the CEO position and the company took a wrong turn. In numbers‚ Starbucks shares
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Starbuck’s Starbuck were founded by three people in 1971.In 1982‚ Howard Schultz joined starbucks. He was the director of retail operations and marketing. Howard also brought back coffee-bars from Milan‚ Italy. The first downtown Seattle coffeehouse that served the famous cafe latte‚ however introduced the chirstmas blend in 1985. By this time they expended through the United State and expended 17000 stores in 55 country. It is one of the third largest chain restaurant in the United States. They
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BLUE OCEAN STRATEGY STARBUCKS Starbucks Corporation‚ generally known as Starbucks Coffee‚ is an American global coffee company and coffeehouse chain based in Seattle‚ Washington. Starbucks is the largest coffeehouse company in the world ahead of UK rival Costa Coffee. The largest coffee house in the world with 21‚160 stores in 63 countries was operating in a highly competitive market place and needed to re-define its proposition to its consumer base. The Eliminate -Reduce -Raise - Create Grid Eliminate:
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Case 2: Starbucks | The coffee Goes Cold | | | | | 11/3/2013 | | INDEX 1. STATE OF THE ART 3 2. STARBUCKS MISSION‚ VISION AND VALUES. EVOLUTION 4 3. ANALYSIS OF THE EXTERNAL ENVIRONMENT: PESTEL AND PORTER’S 5 FORCES MODEL. KSF’S 6 4. STARBUCKS R&C 11 5. CONCRETE STRATEGIC DECISIONS AFTER SCHULTZ COMES BACK 14 1. STATE OF THE ART The Starbucks company born from the idea of Alfred Peet‚ after that‚ Jerry Baldwin‚ Zev Siegel and the writer Gordon Bowker
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