cinema. With the company’s experience over 20 years‚ PT. Nusantara Sejahtera Raya certainly understands what its customers want. High efficiency and effectiveness for people during this era of all mobile must crave a thought and practical action. For the PT. Nusantara Sejahtera Raya not only sells just the quality of films but also keeps up with technology to provide better service in the future. 1.2. Situation Analysis These days‚ watch a movie has become a lifestyle for people who
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has evolved from a regional marketer of kerosene in the U.S. to the largest trader of petroleum and petrochemical enterprise in the world. They are best known by their familiar brand names: Exxon‚ Esso and Mobil and they supply to more than 40‚000 service stations under this name. They make products that drive modern transportation‚ power cities‚ lubricate industry and provide petrochemical building blocks that lead to thousands of consumer goods. The company has 38 oil refineries in 21 countries with
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Creating Good Customer Relationship through Effective Customer Service: A Key to Greater Profitability to Merchandising Business Excellent customer service – the daily‚ ongoing support of a company’s offerings – is critical in creating brand identity and ultimate success. Customer Service is the service provided in sustain somebody financially customer service most often includes answering questions‚ taking orders‚ dealing with transactions and relations‚ handling complaints and perhaps scheduling
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past vs present comparison - compare with other factors Hard work is the key to success. Does this view still hold true in the globalised world ? Interpretations : • Hard work : effort (time‚ energy‚ resources‚ determination) • Success : achievement (many areas‚ such as studies‚ work‚ business‚ sports‚ the arts‚ progress for the nation‚ peace in the region/world‚ happiness & togetherness in the family etc.) • Key : single most important factor • *** Globalised world : technology and innovation-driven
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Services Marketing-A Blueprint For Success South University Online MBA 6001 Services Marketing-A Blueprint for Success The needs and economics of commercial airlines have empowered the evolutionary process of technology based services‚ which assist in providing better‚ faster and efficient service at reduced cost(Boshoff‚1997). Therefore‚ a dilemma may be presented which maximizes the interactions with customers‚ while concurrently providing services that promote and provide fiscal stability
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activities: Inbound logistics: * Focus upon the relationship with supplier‚ how they manage to secure deliverance of high quality coffee beans. Communication and contracts with green coffee suppliers Operations: * How Starbucks operations are conducted?‚ Starbucks own stores‚ expand on how many and how the procedure is (licensing etc) Outbound Logistics: * How do they sell their coffee costumers? Originally through their own shop without any intermediates‚ though they started to let
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Period 6 Cuba Known as the first island Christopher Columbus landed on in 1492 claiming the discovery of America‚ Cuba was already inhabited by native Indians. Most of the native Indians soon died off due to disease brought over by the European sailors and settlers. The island came under Spanish rule and African slaves were brought in to work the coffee and sugarcane plantations that supplied a third of the world’s demand at that time. Havana became the capital city from which annual treasure
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| | Wang Qin | BB11170684 | | 1.0 Research Topic Factors that affect customer satisfaction in the hotel industry. 2.0 Research Background The English word “hotel” derives from the French word hôtel (coming from hôte meaning host). It refers to a townhouse which is any building that is frequented by seeing visitors. A hotel is an establishment which provides lodging for a paid short term basis. Kotler (1996) defined customer satisfaction as “the level of a person’s felt state resulting
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Rodas Ghidei College English 11 Unit 1 Final Project Essay What factors are most influential in shaping a person’s identity? Factors that are most influential in shaping a person’s identity are one’s self-respect‚ one’s self-perception and the decisions one makes. Having self-respect on the decisions you make‚ having an awareness of the characteristics that make you‚ who you are and being confident in who are‚ are most influence in shaping your identity. Identity means‚ the fact of being
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Introduction The South African transport industry is one that is changing. In terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of any business or organization. The process of managing stock‚ warehouse inventory‚ and freight transportation is at the heart of logistics. Logistics is the management and coordination of moving inventory from its
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