Social Responsibility & Starbucks BAMMC – BA Thesis May‚ 2012 Corporate Social Responsibility – A case study of Starbucks’ CSR communication through its corporate website Bachelor Thesis in Marketing and Management Communication Sanne Sanne Bruhn-Hansen CPR: XXXXXX-XXXX Supervisor: Tomasz A. Fediuk No. of characters: Thesis: 54‚329 Abstract: 3‚492 Page 1 of 42 Sanne Bruhn-Hansen Supervisor: Tomasz A. Fediuk Corporate Social Responsibility & Starbucks BAMMC – BA Thesis
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Starbucks Case Facts: * Founded in 1987 in Seattle‚ Wash by Howard Shultz * World premier roaster and retailer of specialty coffees * As of April 2010: 8‚812 company owned stores‚ and 7‚852 licensed stores in more than 50 countries and annual sales of about $10 bil Company Background * Start in 1971‚ 3 academics: Jerry Baldwin‚ Zev Siegal‚ and Gordon Bowker opened Starbucks in the touristy Pikes Place Market in Seattle each invested $1‚350 and borrowed $5K from the bank
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logistics when dealing with downstream channel members. Therefore increasing their rewards for doing business with the supplier and becoming difficult to imitate. In turn‚ channel members make markets and are the faces of their producer to those markets. Question 4: "We should not deal with powerful suppliers. They are sure to abuse us‚ after they use us". Debate this statement‚ often heard in the meeting rooms of distributors and sales agents. As the usual channel conflict is a zero sum game where
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1) Starbucks used mostly a differentiation strategy‚ however it had also used a cost leadership strategy. Its differentiation strategy was exemplified by their stores providing an experience‚ offering interesting coffee-related drinks in a theatrical kind of atmosphere‚ their unique Coffee blending and roasting process which enabled them to create an extensive product variety‚ their employees received great deal of training to become very knowledgeable about coffee in order to provide an exceptional
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The poem “Channel Firing”‚ written by Thomas Hardy‚ is set during the early 1900’s right before World War I. The poem describes the turmoil and restlessness that war creates. “Channel Firing” is written from the perspective of a corpse that is disturbed by gunnery practice. At first the corpse believes that it is the judgment day‚ giving a detailed description of the coffins shaking and the fear of the animals. However‚ god assures the corpses that it is only gunnery practice. God tells them that
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Q1) How would you interpret the consumer and market data if you were Dana Wheeler? I would first try to see if I could classify the data into various segments. The fashion channel is very popular among women. Hence‚ I would differentiate between the women viewers based on age‚ spending capacity‚ fashion nerdiness‚ etc. These will become subsets of the superset “women viewers”. Once‚ I determine the segments I would look for any noticeable trends in the segments that will prove profitable for the
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Communication channels A large number of cases point out that using communication channels properly would greatly improve the organization in some aspects. Without understanding communication channels‚ on the opposite‚ would have bad effects on the organization. It is not exaggerate to say that communication channels play a significant role in management and good managers will never miss them. In this essay‚ I will generally talk about three different communication channels which are formal channel‚ informal
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DISTRIBUTION IN BANKING BUSINESS Distribution in financial services marketing is concerned with how the service is delivered to the customer‚ making sure that it is available in a place‚ at a time and in a format that is appropriate and convenient for the customer. In a growing number of countries‚ the expansion of the financial services sector has been accompanied by a significant blurring of lines between different institutional types with‚ for instance‚ retail banks offering insurance products
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Distribution Channels Discovery Learning Exercise #6 (20 points) 1. What happens on Facebook‚ stays on Facebook? An importance of social media for the tourism‚ recreation‚ event and hospitality industry is constantly growing. a) Assume you are a revenue manager at a business of your choice (hotel‚ travel agency‚ cruise line‚ theme park‚ recreation‚ sport management company‚ event planning company‚ etc.). Please specify the industry segment that you selected for this question. a. Hotel Revenue
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My case study is about Clear Channel and how Clear Channel change new media despite economic downturns. My case study will explain how the evolution of Clear Channel progress to be a major media company. Clear Channel the country large Radio Media producer own or control 850 stations in the U.S (Clear Channel.com 2011) The Company’s station engaged listener from all genre of music. Hip-hop‚ Christian‚ to Heavy Metal Clear Channel has created or purchased a station to fit all needs. Clear Channel’s
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