MGT 409-001 [Starbucks] case analysis Background/Problem statement (30%) Starbucks‚ as a world’s leading coffee-drinking retailer‚ provide “standardized” coffee drink and coffee related products as well as homelike experience to its customers. It has 15‚700 locations globally and set its expansion goal to 40‚000 stores worldwide while this goal has been delayed since the expansion targets for recent years have not been reached. At the same time‚ due to the intense global expansion‚ net revenue
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I. Market Research Reveals a Service Gap at Starbucks Retail Stores In 2002‚ Starbucks was a high-growth company‚ successfully implementing ambitious retail expansion and product innovation in spite of the economic downturn. However‚ despite uninterrupted growth‚ recent market research suggested that everything was not going according to plan for the company. Starbucks built its empire on a foundation of customer service‚ but data collected in 2002 suggested that its consumer base did not feel a
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BUS 3950 Business and Society Case Review Case 6: Starbucks’ Mission: Social Responsibility and Brand Strength “People first and profits last”‚ that is Starbucks mission; they strive to “provide a great work environment and treat each other with respect and dignity” (Ferrell‚ Ferrell‚ & Thorne). The company was founded in 1971 by three partners in Seattle’s renowned Pike Place Market. They are now operating nearly 17‚000 stores in 49 countries (Ferrell
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Case 1-1 Starbucks – Going Global Fast Summary In the text the author tries to explain how Starbucks gets one of the global brands by entering new market. As one of the fastest-growing brands in the world‚ the Coffee chain is well known around the globe. The company tries to be very innovative‚ as they invented the Starbucks card and a pre-order via phone or internet. Nevertheless‚ they have to focus on a problem‚ since it is difficult to attract the next generation in the United States. The
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MGT-3315 2/09/13 Starbucks Case Analysis Starbucks’ mission statement is “To inspire and nurture the human spirit- one person‚ one cup and one neighborhood at a time”. The mission statement emphasizes the standards they want their company to accomplish and to uphold. They desire to increase their devotion to employees and customers‚ as well as a positive reputation in the community. Starbucks is concerned with social responsibility in its overall corporate strategy because they want to
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Starbucks - Going Global Fast (case study) I. Summary Starbucks is an American worldwide coffee company based in Seattle‚ Washington. It was founded on March130‚ 1971. Actually‚ it is considered as the largest coffee shop chain in the world with total stores of 17‚651(as of July 1‚ 2012‚ official company’s website) locally and internationally. Starbucks stores are serving both hot and cold beverage‚ snacks‚ pastries‚ sandwiches and other non-coffee products. Different mugs in term of shape‚ size
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Wei Guo MGT 409-001 Starbucks Case Analysis From the very beginning sentence of Starbucks case‚ it is tells us the share price of Starbucks reduces 50 per cent‚ and the quantity of customer declines nowadays. In other words the business of Starbucks is becoming worse than previous 20 years. Although the net revenue and net earnings are increasing dramatically every year since 1995. There are still some issues affect Starbucks negatively: the strategic issue in this case is that when the number
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Continuing Case Starbucks #3 Regional and Functional Departmentalization: Starbucks uses geographical departmentalization to arrange their organizational structure. (See diagram below). Geographical organization is an effective way to keep the company running smoothly and connected to the leaders’ vision and strategic direction as “Starbucks continues its global expansion and pursues innovative strategic initiatives.” (Page 358 Paragraph 1 Management ninth edition. Robbins Coulter Langton).
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1.Analyze Starbucks as a company and identify their competitive advantage Starbucks is a company that produces and serves high quality coffee beans as well as produces and sells high quality coffee bean products and fresh pastries within each Starbucks location. The main competitive advantage that Starbucks maintains is an upper scale classy coffee bar providing a warmth with European design and furnishings. Also Starbucks sustains a competitive advantage because the company continuously looks
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Situation Starbucks began as a single coffee house located in Pike Place Market in 1971. In 1987‚ its current chairman‚ president‚ and CEO‚ Howard Schultz‚ purchased the company with the help of some investors‚ and the Starbucks that virtually everyone knows today was born (“Our heritage”‚ 2013). Now in over 62 countries worldwide‚ it is probably the most successful coffee shop in the world. Being so successful‚ this was a difficult case to analyze. The one issue I could think of was that Starbucks is
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