CASE 1: STARBUCKS – GOING GLOBAL FAST A – Summary: This case was prepared in 2002‚ therefore‚ numbers and references also used at the time of the preparation. Starbucks is one of the largest chains of coffee shops in the world. Their business first started in the early 80s on Sixth Avenue and Pine Street in downtown Seattle as a tiny chain coffee shop. Then‚ they grew up rapidly in the 90s and spread out 5‚689 outlets within 28 countries in 2002. Being very well managed by a well seasoned management
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Situation Starbucks began as a single coffee house located in Pike Place Market in 1971. In 1987‚ its current chairman‚ president‚ and CEO‚ Howard Schultz‚ purchased the company with the help of some investors‚ and the Starbucks that virtually everyone knows today was born (“Our heritage”‚ 2013). Now in over 62 countries worldwide‚ it is probably the most successful coffee shop in the world. Being so successful‚ this was a difficult case to analyze. The one issue I could think of was that Starbucks is
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The whole concept behind "Integrated Marketing Communication (IMC)" is to maximize the impact a company has on consumers. Apple has done an exceptional job using components from IMC and the AIDA (Attention‚ Interest‚ Desire‚ Action) concept to achieve and maintain long-term customer relationship with their consumers while driving Apple brand value. Apple uses promotional and advertising tools to capture the attention‚ interest‚ and desire of the consumer. Apple capture our attention
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Business Administration Department University of San Carlos Mr. Cergen Go SMECK AGENCY Edebel M. Gencianos Mark D. Mabitad Krisha Maire Macasero Cristina N. Montebon Shehera F. Novo January 29‚ 2012 EXECUTIVE SUMMARY The purpose of this study is to analyze and assess a company’s existing system and identify strategies that can be helpful to the company in terms of efficiency of the processes. Digitel Mobile Philippines‚ Inc.‚ doing business as Sun Cellular‚ is a wholly owned subsidiary
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Objectives 3. Significance 4. Impact of HRM 5. HRM Shareholders 6. HRM Roles & Responsibilities 7. Shift of Focus on HRM functions 8. Starbucks- Company Profile 9. Leadership Style at Starbucks 10. Factors affecting Starbucks HR Practices 11. HRM Models 11.1. Matching Model 11.2. Harvard Model 12. High Commitment HRM 13. Starbucks & HCHRM 13.1. Job Security 13.2. Selective Hiring 13.3. Training & Dvpt 13.4. Employee Involvement & Info Sharing
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quality personnel. Starbucks Corporation‚ the most famous chain of retail coffee shops in the world‚ mainly benefits from roasting and selling special coffee beans‚ and other various kinds of coffee or tea drinks. It owns about 4000 branches in the whole world. Moreover‚ it has been one of the most rapid growing corporations in America as well. The reasons why Starbucks is popular worldwide are not only the quality of coffee‚ but also its customer service and cosy environment. Starbucks establishes comfortable
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affected by many different factors. From their first store in Seattle‚ WA Starbucks learned that customers wanted a place to sit down and have a cup of coffee‚ while other customers wanted to get coffee quickly by utilizing a drive-thru. Both of these options have been added to appeal to a larger customer base. When Howard Schultz first entered the Starbucks business‚ he was struck by the philosophy of Starbucks. Starbuck not only stood for good coffee‚ but also for the dark-roasted flavor profiles
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marketing communication is Product Placement One of the goals of IMC is to overcome departmental differences with an organization companies benefit from IMC though brand differentitation‚ increased brand trust‚ improved internal corrdination‚ improved accountability IMC makes brand messages more relevant‚ effective‚ sensitive and less wasteful of media and personal time Companies‚ agencies‚ and media are called the Golden triangle of IMC partners Product placement is the plcement of products in entertainmeng
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Starbucks We take Coffee seriously! Starbucks Problem Statement • Is this best possible way to grow? • How much to extend in the quest for growth? • How do tap / react the opportunities? About Starbucks • Speciality coffee company – Arabica beans • CEO – Howard Schultz • 1000 retail locations in 32 markets throughout North America and 2 stores in Tokyo About Starbucks Channels • Retail Outlets – Bread and Butter – An experience store (Third Place) – Contribution to revenue: 86% –
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factors accounted for the extraordinary success of Starbucks in the early 1990s? What was so compelling about the Starbucks value proposition? What brand image did Starbucks develop during this period? Describe the original target market. The factors that contributed to Starbucks` success were their experiential branding strategy‚ their reach‚ product variety‚ customer service and quality. The compelling factor of the value proposition was that Starbucks was tightly integrated. It met the needs of
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