1) CHINA: If there is one company that should have failed in China‚ it would be Starbucks. China has thousands of years of history drinking tea and a strong culture associated with it. No one could have guessed that Chinese would ever drink coffee instead of tea. Yet‚ Starbucks has successfully opened more than 570 stores in 48 cities since it first entered China twelve years ago. Building on this momentum‚ it plans to open 1‚500 stores by 2015. What did the Seattle-based coffee company do right
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Starbucks Strategic Plan � PAGE * MERGEFORMAT �23� Running head: STARBUCKS STRATEGIC PLAN Starbucks Strategic Plan University of Phoenix � TABLE OF CONTENTS 31. EXECUTIVE SUMMARY � 32. COMPANY BACKGROUND � 33. VISION STATEMENT � 34. MISSION STATEMENT � 35. VALUES STATEMENT � 46. ENVIRONMENTAL ANALYSIS � 46.1. External Environment � 56.2. Opportunities and Threats � 66.3. Competitive Analysis � 86.4. Economic Analysis � 106.5. Non-Economic Factors in the Remote Environment � 126
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Situation Analysis VI. Strategic Alternatives for Solving Problem VII. Selection of Strategic Alternative Implementation VIII. Summary Executive Summary Starbucks Corporation is an international coffee and coffeehouse chain based in Seattle‚ Washington. It is the largest coffeehouse company in the world. The first outstanding Starbucks was opened in Seattle‚ Washington‚ on March 30‚ 1971 when three young men decided to try their hand in selling gourmet coffee. The three partners are: English
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When the announcement was made in mid 2008 that Starbucks would be closing nearly three-quarters of its 84 Australian stores there was mixed reaction. Some people were shocked‚ others were triumphant. Journalists used every pun in the book to create a sensational headline‚ and it seemed everyone had a theory as to what went wrong. This case outlines the astounding growth and expansion of the Starbucks brand worldwide‚ including to Australia. It then shifts focus to describe the extent of the store
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labor." --Howard Schultz Founder and CEO of Starbucks According to this statement‚ the human resource is the number one resource in Starbucks Corporation. Schultz believes that happy employees are the keys to competitiveness and growth. In 1996‚ Starbucks employed approximately 16‚600 individuals‚ including roughly 15‚000 in retail stores and regional offices. * All of these "happy" employees help account for another of Starbucks ’ intangible resources--the company ’s reputation for
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Starbucks: Delivering Customer Service 1. Key Problems that needs to be addressed by the company are: * The complexity of the barista’s job to prepare customized beverages has been increasing considerably which is affecting the service time. This might have led to reduction in customer satisfaction which could affect the company’s brand image and revenues. * The company did not have an individual department for Marketing Strategies. This kind of structure overburdened the senior executives
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Effective Branding: Starbucks When thinking of a brand that I am loyal to the first brand that comes to mind is Starbucks. The Starbucks organization has done an amazing job of branding itself as the premiere coffee retailer worldwide. The Starbucks logo is widely recognized and is distinguishable even to non-coffee drinkers. The company has the advantage of commanding premium prices for their products that consumers are happy to pay on a daily‚ or even more frequent‚ basis. The ability to charge
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Management 303 SWOT Analysis of Starbucks Corporation Section I – Organizational History / Mission Statement In 1971‚ Starbuck’s opened its first location in the touristy Pikes Place Market in Seattle. The Starbucks name is derived from the coffee-loving first mate in the novel‚ Moby Dick. The logo‚ a two-tailed mermaid encircled by the stores name‚ continues with the theme and background of the name. From the beginning‚ Starbucks prides themselves on not only providing their customers with
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Starbucks case study 1- I think the most important management skills for Schultz to have are the conceptual skills. Since Schultz is the chairman of Starbucks‚ which means he is the top manager of the company‚ the conceptual skills are the most important for him to have. Mostly because conceptual skills help him see the organization as a whole. It helps the manager understand the relationship among the various subunits‚ and visualize how the organization fits into its broader environment. In fact
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How Culture Affects Productivity Organizational culture and productivity are closely related. Simply stated‚ productivity is the art of getting the company ’ ’s products and/or services to the customer at the lowest possible cost. But it is more than that - it is related to quality‚ to customer needs and to labour relations. In other words‚ productivity and good management are inseparable. Productivity is a result of motivation‚ and motivation thrives in a good climate. If management is to transform
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