School of Management Group assignment – Running case discussion Group 1 SECTION A – INTRODUCTION Question 1: Identify what proportion of your companies activities are material processing‚ information processing and customer processing. Company: Starbucks Coffee Company (Focused on: Retail Coffee Shops) Answer: As the mind map below shows the activity proportions are: Material processing activities: Information processing activities: Customer processing activities: 11 % 80 % 9% School of
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Is Starbucks ’ Mission (vision‚ goals‚ objectives) aligned with its strategies? Analyze Starbucks based on the strategic process outline and write a five page paper answering the preceding question. As I drove to work this morning‚ I decided to make a slight detour from my normal route to get a cup of morning goodness in the form of fresh coffee. I could have stopped off at the corner convenience store‚ smelt gasoline being pumped and the ring-a-ding-ding of the slot machines that frequent just
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조별 사례 발표 Starbucks : Delivering Customer Service Contents • • • • • • • Case Summary Company Background The Starbucks Value Proposition Delivering on Service Caffeinating the World Starbucks’ Market Research: Trouble Brewing? Rediscovering the Starbucks Customer • Suggestion Case Summary • > 5% ann. sales growth during 11years in a row (~2002) • close to a recession-proof product (Howard Schultz) • Lack of strategic marketing group and customer relationship management : Overlooking
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Introduction In 1982 Howard Schultz‚ an employee of a small coffee-bean store called "Starbucks" was enlightened while sipping an espresso in a coffee shop in Milan‚ and the rest is history. He envisioned America’s "third place" next to home and work‚ where coffee-connoisseurs could linger and relax in a classy‚ pseudo-European atmosphere while enjoying their favorite bean beverage. After buying the company a few years later‚ he vigorously pursued his vision of selling a wide-selection of hand-crafted
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1.0 CASE SUMMARY Starbucks is a specialty coffee company located in Seattle‚ USA. The company CEO is Howard Schultz‚ who bought the company in 1987 for $3.8 million. Before purchasing Starbucks‚ Schultz was an employee there before deciding to leave the company to open his own coffee bar‚ Il Giornale in 1985. After purchasing Starbucks‚ Schultz continued to expand the business rapidly by attracting more investors to gain financing. The company relied on positive word of mouth to attract customers
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Starbucks Coffee‚ Tea‚ and Spices‚ was founded in 1971 in Seattle’s Pike Place Market. The name was later changed to Starbucks Coffee Company. Starbucks later entered the public marketplace through their initial public offering on June 26‚ 1992. Stated Objectives Starbucks has several objectives for success as a company. The objectives are as follows: • “The Company’s objective is to establish Starbucks as the most recognized and respected brand in the world.”(www.starbucks.com) • Focus
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Internal and External analysis of Starbuck Internal Analysis The internal analysis is used as a framework to help develop its overall corporate‚ marketing or product strategies and how the resources assist to survive in this competitive market. 1.Resources and Competencies (R&C) Threshold R&C Tangible – 19.767 stores in 62 countries with182‚000 employees ‚ Hi-tech coffee machines and equipment‚ $ 14.9bn net-revenue(Starbuck Annual Report-2013) Intangible – Techniques to brew coffee‚ Build
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Case - Starbucks in China Group 11 21-10-2012 Q1) Do you think Starbucks is a global company? Why or why not? Starbucks is one of the largest coffee shop chains in the world. In 2005 it was the leading coffeehouse retailer in the world with operations in 34 countries outside the US‚ counting 10.241 coffeehouses. Starbucks began its international expansion with Japan in 1995. We think Starbucks is a global company. Throughout the answer we will use Starbucks’ value chain activities to explain
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Starbucks company 1st part. Global economy GDP growth rate –recent data | Countries |2007 |2008 |2009 |2010 |2011 |2012 | |European Union |3‚5 |2‚2 |-5‚2 |-2‚1 |2‚4 |0‚7 | |China |10‚4 |11‚2 |6‚8 |10‚7 |9‚8 |8‚9 | |Russian Federation
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Starbucks Going Global Fast Case Summary: This case is mainly discussing about the history of the company Starbucks and how it went from being a small coffee shop in Seattle to expanding not only domestically but globally. It is now one of the largest chains of coffee and one of the fastest growing brands. It has expanded globally very quickly to many different countries including Japan which in this article it discusses about the competition that they face because they have others copying their
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