Case Study Analysis #1: Starbucks: Delivering Customer Service. Brief Background: Starbucks was founded in Seattle‚ Washington in 1971 as a small coffee shop by three friends‚ Jerry Baldwin‚ Zev Siegel‚ and Gordon Bowker. The idea came from the premise of selling high quality coffee to consumers. However it did not evolve into the present brand until 1982 when Howard Shultz bought the company. Shultz brought about his traveling experiences from Milian‚ Italy where the coffee culture
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Starbucks Corporation My Case 7 Spring 2007 Discount Rates in Valuation Discount rates play a key role in the valuation of discounted cash flows. Three rates are generally used to calculate the present value of future cash flows: the cost of equity (Ke)‚ the weighted-average cost of capital (WACC)‚ and the unlevered cost of capital (Ku). The Cost of Common Equity The cost of common equity is the building block for all of the other discount rates. The cost of common equity is based on
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The Starbucks experience Print Letter October 24‚ 2006 Dear Artist‚ Recently I wrote a letter about the similarity of running a business and being an artist. As usual a whole bunch of artists agreed with me‚ and a whole bunch of others told me I’d been drinking my turps. Then yesterday I picked up a reading sample--that’s book-talk for a preview of an upcoming book. The Starbucks Experience‚ Five Principles for Turning Ordinary into Extraordinary by psychologist Joseph Michelli will be
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the following is the BEST example of ethical behaviour? 1) ABC Corp. promised a hefty compensation package to its external auditor 2) DEF Company hired its workers from developing countries to avoid paying high wages to the local people 3) Management at JKL Inc. borrowed heavily to fund risky expansion 4) MNO executives willingly cut their own pay when their firm suffered from economic downturns f)
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Abrams‚ Watchorn The Globalization of Starbucks 2.) What drove Starbucks to start expanding internationally? How was the company creating value for its shareholders by pursuing an international expansion strategy? A.) The catalyst for the international expansion of Starbucks was the vision and experiences of Marketing Director and future CEO Howard Schultz. In the early 1980s Mr. Schulz went to Italy and experienced the Italian coffee house. Starbucks under the leadership of Mr. Schulz copied
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Starbucks Analysis Driving forces: External: a) Different consumer tastes and preferences b) An already established coffee culture in Europe c) Local competitions d) Price sensitivity of the consumers e) Social concerns regarding caffeine‚ and it addictive properties also need to be considered. Internal (from the organizations’ perspective): a) To reach larger economies of scale by selling to more customers in other countries. b) To reduce the risk of over dependence
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Summary: Starbucks has strong performance with record earning in the first quarer‚ strong profitable growth. Starbucks has more than 17‚000 coffee shops in about 60 countries. The outlets offer coffee drinks and food items‚ as well as roasted beans‚ coffee accessories‚ and teas. Starbucks operates more than 9‚000 of its shops‚ which are located in about 10 countries (mostly in the US)‚ while licensees and franchisees operate almost 8‚000 units worldwide (primarily in shopping
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The Leadership Styles of Howard Shultz Led Starbucks Success Howard Schultz is one today’s most influential corporate leaders. Although he no longer holds the Chief Executive Officer position at Starbucks‚ he is responsible for bringing Starbucks where it is today. Leadership is a process whereby an individual‚ in this case Schultz‚ influences others to achieve a common goal. Schultz has influenced a wide range of people from the highly educated and trained executives Orin Smith and Howard Behar
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Running head: THE IMPACT OF STARBUCKS CULTURE INTO DOMESTIC CULTURE The Impact of Starbuck ’s culture into domestic Culture Abstract Nowadays‚ people can easily buy a cup of coffee at a Starbucks shop‚ simply find a Starbuck shop to hang out with friends‚ and conveniently get a fresh breakfast with coffee in the morning. In other words‚ the existence of Starbuck has changed people lives. However‚ how can Starbucks successfully go to this far into globalization
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Starbucks Corporation in China Company overview Starbucks Corporation is one of the most famous coffee retailers in the world. According to Starbucks Corporation (2012)‚ it runs over 55 countries in many regions including North America‚ Asia Pacific‚ Latin America and so forth. Starbucks headquarter is located in Seattle‚ Washington‚ USA. It has approximately 149‚000 employees. According to Starbucks Corporation (2012)‚ its company verified the income of 11‚700.4 million dollars during the
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