UNIVERSITY OF ZIMBABWE NAME: SOKO TINASHE COURSE: SERVICES MARKETING ASSIGNMENT: "Gaps at any point in service delivery and design damage relationships with customers." Parasurama (1988)‚ Ziethmal (1990). In cite of this statement what gaps can occur in service quality and how can service marketing reduce them? (25) Knowing what customers expect is the first and possibly the most critical step in delivering service quality (Kotler 2000). Ziethmal et al (1988) propounds that the central
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Chapter 10 Case Study: Delivery Strategy at MoonChem Annual cost of existing strategy Considering different delivery options Impact of the proposed recommendation on consignment inventory Chapter 11 Case Study: Managing Inventories at Alko Inc. Annual costs Savings associated with NDC and recommendations Recommendation and evaluation of other distribution systems Chapter 10 Case Study: Delivery Strategy at MoonChem
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How to Prepare and Deliver a Persuasive Speech Persuasive presentations are formal or informal presentations designed to influence the audience’s choices. Successful persuasion depends on the evidence and logic of the message‚ the credibility of the persuader‚ the psychological needs of the listeners‚ and the opinions held by key audience members. To be able to effectively prepare and deliver a successful persuasive speech there are several steps to consider. Preparing a persuasive speech begins
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Explain types of electronic monitoring‚ both fetal and UCs: What is it? Advantages / Disadvantages? INTERNAL / DIRECT: Internal fetal monitoring is accomplished with a fetal scalp electrode that is a direct electrocardiogram of the FHR and therefore produces the most accurate FHR tracing having an advantage over the external monitoring. The FSE is attached to the fetus during a vaginal exam and then connected to a fetal monitor. Because the risk of transmission to the fetus is increased by
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STARBUCKS MARKET DEVELOPMENT * Grow international sales volume by offering Starbucks product in grocery stores‚ business and other wholesale accounts. Starbucks is the chief retailer for brand specialty coffee in the whole world. It has more than 7‚500 shops allocated in Canada‚ the USA‚ Europe‚ Asia and the Middle East. Besides coffee drinks of high quality‚ Starbucks retails coffee drinks in bottles‚ such as Frappuccino and Starbucks DoubleShot. Starbucks revenue is growing yearly. It
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Starbucks Expectations of Starbucks’ customers in terms of Starbucks’ coffee beverages The expectations of Starbucks’ customers regarding coffee beverages would be to receive a perfectly made coffee‚ which is also recognized by the Starbucks’ mission statement. The notion of perfectly made coffee at Starbucks will include freshness and richness of taste‚ choice (varieties by origin‚ type and flavor)‚ consistency of taste‚ image of “premium coffee”‚ some exotic experience‚ gourmet
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On Time Package Delivery The report should discuss in detail the solutions to the several issues that are being faced by OTPD. Based on the conversations Wayne had with Dan Gunther (District manager-Boston)‚ Carol Klein (Key account manager-Phil)‚ Mike Wagner (Sales representative -DC) and Carmella Stringer (Director of Admin services- Strawn‚ Night and Squires)‚ one of the few major issues seems to be the lack of follow up training on the new service –(Express delivery). It looks like the sales
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KFC Delivery Menu | Menu | | Detail of Menu In It. | | Nomi Jutt | 1/3/2013 | | CHICKEN MANIA:- 2 Pcs of chicken +1 Dinner roll +1 Regular Coke +1 Regular Fries For Rs425only. 3 Pcs of chicken +1 Dinner roll +1 Regular Coke +1 Regular Fries For Rs550only. WOW MEAL:- 1 Zinger Burger +1 Pc chicken +1 Regular Coke +1 Regular Fries For Rs555only. CHICKEN BURGER:- 1 Chicken Burger For Rs210only. 1 Chicken Burger +1 Regular Coke +1 Regular Fries For Rs360only. ZINGER DEAL:-
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MINI CASE 4 I STARBUCKS: RE-CREATING ITS UNIQUENESS 1. How did Starbucks create its uniqueness in the first place? Starbucks create its uniqueness by offering premium coffee beans‚ thus creating an amazing image. Every store is a unique place with a wide range of products and a special homely ambience‚ emphasized by relaxing music and comfortable seating furniture. Other than that‚ customers can use the free wireless hotspot or just visit with friends. The high quality of the products
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Cultural and Social Values and Trends 3. Political and Legal Issues 4. Summary of Environmental opportunities and threats B. Industry 1. Classification and Definition of Industry 2. Analysis if Existing Competitors 3. Analysis of Potential New Entrants 4. Analysis of Substitute Products 5. Analysis of Suppliers 6. Analysis of Buyers 7. Summary of Industry Opportunity and Threats C. Organization 1. Objective and Constraint 2. Financial Condition 3. Management Philosophy 4. Organizational
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