involve product re-engineering‚ process re-engineering‚ evaluation of customer satisfaction and customer service information‚ communication across departments‚ and communication with vendors. Starbucks is a company that has tackled quality assurance head-on and continues to find ways on further improvement. Starbucks has taken product re-engineering very seriously. They have gone from just your regular corner coffee shop to an all out commercial retail store. You can buy anything from water bottles to
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putting in systems to recruit‚ hire‚ and train baristas and store managers. Starbucks’ vice president for human resources used some simple guidelines in screening candidates for new positions: "We want passionate people who love coffee . . . We’re looking for a diverse workforce‚ which reflects our community. We want people who enjoy what they’re doing and for whom work is an extension of themselves."16 Some 80 percent of Starbucks employees were white‚ 85 percent had some education beyond high school
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Audit Starbucks Stores R. J. Yung Marketing Management March 13‚ 2006 Executive Summary Since its foundation in 1971‚ Starbucks has been working uncompromisingly to achieve the company objective of becoming the world’s leading coffee brand. Having gone through various stages of growing pain‚ today the Company is operating with over 10‚000 stores in 37 countries. Starbucks’ success was mostly a direct result of its aggressive expansion plan‚ that consequently turned the Starbucks coffee beverages
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Company Background Three Seattle academics and entrepreneurs‚ English teacher Jerry Baldwin‚ history teacher Zev Siegel‚ and writer Gordon Bowker‚ started the Starbucks Corporation in 1997. Their primary product was the selling of whole bean coffee in one Seattle store. By early 1980’s‚ this business had grown into four stores selling the coffee beans‚ a roasting facility‚ and a wholesale business for local restaurants. "There store did not offer fresh-brewed coffee sold by the cup‚ but tasting
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STARBUCKS BUSINESS OVERVIEW > first store in Seattle’s Pike Place Market. > provides coffee to fine restaurants and espresso bars. > the first Starbucks Caffe Latte is served in downtown Seattle. > opens in Chicago and Vancouver‚ Canada. > offers full health benefits to eligible full and part‐time employees. > expands headquarters in Seattle. > becomes the first privately owned U.S. company to offer a stock option program. > opens first licensed airport store at Seattle’s Sea‐Tac International
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Ethics and Compliance in Starbucks Avia Thompson‚ Joi Edwards‚ Martina Saines‚ and Dwayne Blount FIN/370 November 21‚ 2012 Arnold Harvey Ethics and Compliance in Starbucks Starbucks‚ one of the largest global beverage industry’s mission is “to inspire and nurture the human spirit- one person‚ one cup and one neighborhood at a time” (Our Mission). Be that as it may‚ without an upstanding ethical foundation‚ it would not have succeeded thus
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or comparison purposes we also ran a triangular distribution to compensate for the lack of symmetry around the expected mean‚ but the results were broadly similar so we will discuss the results based on the truncated normal distribution. Results: Original Estimate The average total cost of the original over booking settings (5% and 20% respectively‚ shown in red below) is £9‚154. The reason this is higher than Jane’s estimate is that hers was only a single average
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Case One: Starbucks Even with the “No. 1 Best Coffee” Award from Zagat’s Survey of National Chain Restaurants as well as numerous other awards and recognition under their belt‚ Starbucks remains vulnerable to the ever-changing‚ ever-demanding needs of their customers (Starbucks Company Recognition). In order to succeed in the service industry‚ companies must provide impeccable customer service in addition to rewarding their customers through programs and promotional strategies. Currently‚ Starbucks
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Starbucks Strategic Plan � PAGE * MERGEFORMAT �23� Running head: STARBUCKS STRATEGIC PLAN Starbucks Strategic Plan University of Phoenix � TABLE OF CONTENTS 31. EXECUTIVE SUMMARY � 32. COMPANY BACKGROUND � 33. VISION STATEMENT � 34. MISSION STATEMENT � 35. VALUES STATEMENT � 46. ENVIRONMENTAL ANALYSIS � 46.1. External Environment � 56.2. Opportunities and Threats � 66.3. Competitive Analysis � 86.4. Economic Analysis � 106.5. Non-Economic Factors in the Remote Environment � 126
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SWOT -Opportunities One of the opportunities presented to Starbucks is the growth in coffee market. In the United States‚ specialty coffee sector accounts for approximately 15% of the total retail coffee market which is equivalent to $21billion. In 2005‚ the retail coffee market was valued to be around $23billion and specialty coffee accounted for nearly 45% of the market and was still expected to grow. Starbuck has a 40% market share in the specialty coffee sector which provides an indication
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