GLOBAL MANAGEMENT - CASE STUDY Starbucks International Operations a presentation 1 GLOBAL MANAGEMENT - CASE STUDY Starbucks International Operations a presentation 1 First store opened in Seatle in 1971 165 Outlet in 1992 when company issued its initial shares of public stocks generates $4 billion per year in revenue Serves more than 33 million customer each week Partners with Albertson’s‚ Barnes & Nobles‚ Hyatt‚ Kraft‚ Marriot‚ Pepsi‚ United Airlines STARBUCKS facts and figures 2 First
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Starbucks Departments &functionality Marketing Department • It is a team of over 200 developing the strategy for all customer touch points in a Starbucks store and in the digital space. This includes campaigns for our products (like a favorite‚ the Pumpkin Spice Latte) or digital marketing campaigns like social media‚ promotions‚ as well as programs like Starbucks Card‚ CRM‚ ecommerce and mobile (Digital Ventures). • Whether it’s on a mobile device or in one of our stores‚ they strive
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First Starbucks opened in Seattle Washington. March 30‚ 1971 Jerry Baldwin – English teacher Gordon Bowker-Writer Zev Seigl-History teacher Then… Entrepreneur Howard Schultz joined the company in 1982. Director of retail operations and marketing. Ideas of selling beverages. Then… April‚ 1984 first store to sell beverages was opened. Served 400 customer- over the 250 customer average at their best score. II Giornale Acquires Starbucks. Howard Schultz- Starbucks president
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1) Starbucks used mostly a differentiation strategy‚ however it had also used a cost leadership strategy. Its differentiation strategy was exemplified by their stores providing an experience‚ offering interesting coffee-related drinks in a theatrical kind of atmosphere‚ their unique Coffee blending and roasting process which enabled them to create an extensive product variety‚ their employees received great deal of training to become very knowledgeable about coffee in order to provide an exceptional
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BLUE OCEAN STRATEGY STARBUCKS Starbucks Corporation‚ generally known as Starbucks Coffee‚ is an American global coffee company and coffeehouse chain based in Seattle‚ Washington. Starbucks is the largest coffeehouse company in the world ahead of UK rival Costa Coffee. The largest coffee house in the world with 21‚160 stores in 63 countries was operating in a highly competitive market place and needed to re-define its proposition to its consumer base. The Eliminate -Reduce -Raise - Create Grid Eliminate:
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March 4‚ 2013 [Starbucks ] Starbucks Case Questions In the early 1980’s‚ how did Howard Schultz view the possibilities for the fledgling specialty coffee market? What were the most important factors in shaping his perspective? In the early 1980’s Howard Schultz‚ became captivated and saw possibilities in the fledgling specialty coffee market as he studied and observed that only a few Independent
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process the business entails is that Starbucks employees are hired due to the enjoyment of them drinking coffee & motivated by buy-in options. Job specifications the employees had to love to drink coffee‚ enjoy brewing coffee while serving consumers giving friendly service‚ the ability to suggest ideas to help improve the business. When the employees’ ideas were accepted‚ Starbucks’ rewarded their employees. The form of departmentalization that Starbucks should use is the departmentalization
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Cand.Merc.International Marketing and Management Centre for Business History Master Thesis The Story of Starbucks Ea Elisabeth Finn Nielsen 201180 2470 Tina Holm Mortensen 291282 1644 Date of Hand-in: 28.11.2008 Name of Supervisor: Per H. Hansen Copenhagen Business School 2008 Ea Elisabeth Finn Nielsen & Tina Holm Mortensen | The Story of Starbucks Table of Contents Part I 1. Preface 2. Problem Area 2.1 Branding as the Root Cause 3. Literature
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Starbucks Case Facts: * Founded in 1987 in Seattle‚ Wash by Howard Shultz * World premier roaster and retailer of specialty coffees * As of April 2010: 8‚812 company owned stores‚ and 7‚852 licensed stores in more than 50 countries and annual sales of about $10 bil Company Background * Start in 1971‚ 3 academics: Jerry Baldwin‚ Zev Siegal‚ and Gordon Bowker opened Starbucks in the touristy Pikes Place Market in Seattle each invested $1‚350 and borrowed $5K from the bank
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The writing discusses the journey of Starbucks’ early ages and the company’s current Chairman and CEO‚ Howard Schultz. The company was founded in 1971 by Gerald Baldwin‚ Gordon Bowker‚ and Zev Siegl with an initial investment of only $9000‚ with Schultz joining Starbucks in 1982 as its marketing chief. Despite being disencouraged by the initial founders of the company at first‚ Schultz was able to translate his ideas and thoughts into profit and mold Starbucks into the coffee bar with an atmosphere
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