1278707) This report is produced to fulfil assessment criteria of Edexcel Level 7 BTEC PG DMS in Research Methods for Strategic Managers (Unit 16) 2011/2012 Contents Contents 2 1. TITLE 3 2. INTRODUCTION 3 3. RESEARCH PROPOSAL 3 3.1 Research Question 3 3.2 Hypothesis 3 3.3 Background Theory 4 3.4 Factors for Successful Research Question Selection 4 3.5 Brief Summary to The Organisation 5 3.6 Context and Rational 6 3.6.1 Problems Faced by Company (name)
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Memo report – Starbucks To: The marketing manager From: Simon Vestergaard Kristiansen‚ Marketing assistant Date: May 6th Subject: Starbucks Report As you previously requested I have worked out a memo report on; what Starbucks have done in the past‚ what they are doing now and how we can learn from them. It is very important to notice what competitors do when there are uncontrollable market conditions‚ so there can be an easier adapting process. Starbucks have 11.000 stores worldwide‚ and
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I. Market Research Reveals a Service Gap at Starbucks Retail Stores In 2002‚ Starbucks was a high-growth company‚ successfully implementing ambitious retail expansion and product innovation in spite of the economic downturn. However‚ despite uninterrupted growth‚ recent market research suggested that everything was not going according to plan for the company. Starbucks built its empire on a foundation of customer service‚ but data collected in 2002 suggested that its consumer base did not feel a
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Roger Williams University Gabelli School of Business Business 100: Enterprise Starbucks Case Study Questions: 1. What is the problem that Christine Day identified within Starbucks? The problem Christine day identified within Starbucks was that Starbucks were not always meeting their customers’ expectations in the area of customer satisfaction. 2. How has Starbucks differentiated itself from its competitors according to the founder’s vision? According to the founders’ vision‚ his idea
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[pic] Proposal by Ramanathan Ragupathi. Transmittal Letter Ramanathan Ragupathi Ksay82rra@starbucks.com International Strategy analyst Starbucks Seattle 98101 22 November 2010 Howard Schultz founder‚ chairman‚ president and chief executive officer Starbucks Seattle 98101 Dear Mr. Schultz Enclosed is a copy of the proposed report “Starbucks India”. This report is a summary of expansion of Starbucks outlets in India. The proposal covers the current strategies‚ target market‚ financial
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Starbucks: Delivering Customer Service 1. Key Problems that needs to be addressed by the company are: * The complexity of the barista’s job to prepare customized beverages has been increasing considerably which is affecting the service time. This might have led to reduction in customer satisfaction which could affect the company’s brand image and revenues. * The company did not have an individual department for Marketing Strategies. This kind of structure overburdened the senior executives
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differentiation. How come the name Starbucks is automatically related to coffee when there is no indication of coffee in neither logo nor name? Why would someone be willing to pay more to be served by a ‘barista’‚ a glorified coffee server rather than by the aunty at the food court‚ who is always ready with a smile? What caused this cult-like loyalty for Starbucks? What exactly is the value proposition that Starbucks is offering to consumers? More importantly‚ how did Starbucks manage to persuade acceptance
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CT0190745 Ranked 88th top brand in the world in 2012‚ and 91st in 2013 (Interbrand‚ 2013)‚ Starbucks has come a long way from being a tiny shop selling an assortment of coffee beans and distributing coffee samples‚ to becoming a top global brand. Hence why we have picked Starbucks to be our chosen brand for this group assignment. The History and Background of Starbucks Starbucks first opened its doors in 1971‚ in Pike Place‚ Seattle‚ Washington by owners Jerry Baldwin‚ Zev Siegl
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Case study: Starbucks Evolution of the company Starbucks when established in 1971by three founding members; it was known as Starbucks Coffee‚ Tea and Spices. They were not selling beverages instead they sold coffee beans. By the next year itself they opened a second one in same Seattle‚ Washington. In early 1980 the management change took place while one of the founding members left Starbucks and Jerry Baldwin became a CEO. When Howard Schultz joined the company and took charge of marketing
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Audit Starbucks Stores R. J. Yung Marketing Management March 13‚ 2006 Executive Summary Since its foundation in 1971‚ Starbucks has been working uncompromisingly to achieve the company objective of becoming the world’s leading coffee brand. Having gone through various stages of growing pain‚ today the Company is operating with over 10‚000 stores in 37 countries. Starbucks’ success was mostly a direct result of its aggressive expansion plan‚ that consequently turned the Starbucks coffee beverages
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