Customer-Oriented Strategic Plan In the business world‚ successful businesses listen to their customers’ voices and strive to provide exceptional customers’ services. This practice may not be widely accepted in the healthcare industry. Articulate at least two customer-oriented elements when developing a strategic plan for a 250-bed community hospital. Exceptional customer service is vital to any type of business. However‚ this is especially important in an environment where people especially
Premium Strategy Health care Customer service
Strategic Plan Analysis UPS History of UPS UPS is the world ’s largest package delivery company and is headquartered in Atlanta‚ Georgia. The company was started in 1907 by James (Jim) Casey at the age of nineteen. Jim Casey borrowed $100 from a friend and started the American Messenger Company in Seattle‚ Washington. Despite stiff competition‚ the company did well because of Jim ’s strict policies: customer courtesy‚ reliability‚ round-the-clock service‚ and low rates. He used the slogan:
Premium United Parcel Service
STRATEGIC PLAN FOR KNOWLEDGE MANAGEMENT NASA Knowledge Management Team April 2‚ 2002 National Aeronautics and Space Administration NASA Publication XX STRATEGIC PLAN FOR KNOWLEDGE MANAGEMENT NASA Knowledge Management Team Concurrence: Lee Holcomb‚ NASA CIO Brian Keegan‚ Chief Engineer Vicky Novak‚ AA‚ Code F Strategic Plan for Knowledge Management • i Many people at NASA and within the knowledge management community contributed the ideas set forth in this document
Premium Knowledge management
OSHA’s Strategic Management Plan for 2003-2008 The OSHA Strategic Management Plan for 2003-2008 was a management tool that outlined OSHA’s ongoing process to evaluate‚ control‚ and reduce workplace fatalities‚ injuries‚ and illnesses for specific industries during the projected period. According to a May 12‚ 2003 OSHA Trade Release‚ OSHA’s plan was to “support the Department of Labor’s Strategic Plan” (OSHA’s 2003-2008 Strategic Management Plan Goals‚ 2003). The plan established three main goals
Premium Occupational safety and health Strategic management
Developing Strategic HRM Plans Human Resource Management (HRM) strategy is a set of elaborate and systematic plans of action. The company objectives and goals should be aligned with the objectives and goals of the individual sections‚ departments and/or divisions. In today’s perspective‚ functions that under HRM include staffing‚ creation of workplace policies‚ compensation and benefits‚ retention‚ training and development‚ and working with regulatory issues and worker protection. As the HR professional
Premium Human resource management Management Strategic planning
ACNIELSEN M’SIA ENTERS STRATEGIC ALLIANCE WITH 99 SPEEDMART. (From Bernama The Malaysian National News Agency) from BERNAMA‚ The Malaysian National News Agency KUALA LUMPUR‚ July 12 (Bernama) -- Marketing information provider‚ ACNielsen and 99 Speedmart retail chain has signed a strategic alliance which will give ACNielsen access to 99 Speedmart point-of-sale (POS) data and provides 99 Speedmart with a suite of reports via ACNielsen’s Retailer Advisor Personal software 99 Speedmart offers a wide
Free Kuala Lumpur Malaysia Marketing
Executive Summary Harley-Davidson‚ Inc. was founded in 1903 in Milwaukee‚ Wisconsin. It was one of only two U.S. motorcycle manufacturers to survive the Great Depression. From 1950 to 1980‚ H-D struggled to survive a difficult time in its history. During those years‚ they developed a poor reputation for quality and performance. Were it not for the federal government’s intervention‚ Harley might have gone out of business. Fear that major U.S. manufacturers like Harley-Davidson would be crushed
Premium Balance sheet Asset Revenue
BUS317 ------------------------------------------------- Strategic Management ------------------------------------------------- STRATEGIC BUSINESS PLAN FOR CITIGROUP Group Members: Tan Poh Thin 31116952 Thng Jiahua Amanda 31116999 Khoo Hong Kah Brenda 31076612 Yeow LiQin 31128223 Yeow LiXian 31128241 Lecturer : Mr Frankie Yee Unit Coordinator : Mr Ian Boudville TABLE OF CONTENTS 1
Premium Bank Marketing
E1BOTH_1 12/04/2008 177 Strategic Communications Plan Template Mission Statement 20- to 25-Word Organization Description Program Goals 177 E1BOTH_1 12/04/2008 178 178 Strategic Communications Plan Template Strategic Communications Plan Outline Step One: Conduct a Situation Analysis A. Examine the External Environment B. Examine the Internal Environment C. Strengths‚ Weaknesses‚ Opportunities‚ Threats D. Analyze the SWOT Step Two: Connect with Your Audience A
Premium Management Strategic management Communication
Strategic Plan for the System Strategic Plan for the System The purpose of this strategic plan is to develop a plan to seek accreditation for a new campus or educational institution in the Twin Cities metro area. During the course of the plan‚ the framework‚ vision‚ mission‚ components of the strategic plan‚ resources‚ data availability‚ the identification of key stakeholders‚ and finally a timeline for implementation. Without these key components in place‚ a solid framework cannot be constructed
Premium Strategic planning Education Management